Management Assistant

About the role

A full-time position is available as a Management Assistant for First Realty Management in Roslindale. Reporting to the Property Manager, this individual will serve as the first point of contact for all site management staff and residents.

Responsibilities

• Provides superior customer service to residents by assisting with site services such as parking assignments and move-ins.
• Assists with maintenance service requests and follows up with maintenance staff.
• Takes resident complaints and handles them according to guidelines.
• Maintains resident files, lists, and other resident-related data.
• Collects and processes rent checks and prepares rent receivables reports.
• Completes memos, letters, reports, and other documents.
• Schedules various services and inspections relating to building and apartments.
• Communicates with residents as needed.
• Utilizes systems such as MS Office applications and Entrata.
• Orders office supplies, maintains postage machines, and arranges office equipment repairs.
• Assists with the processing of rental applications.
• Facilitates resident activities and parties.

Requirements

• Excellent resident relations, customer service, and telephone skills.
• General Office Skills.
• Good communication skills, both verbal and written.
• Strong organizational skills and attention to detail.
• Ability to work on simultaneous tasks calmly and effectively.
• Interest and ability to interact with other people effectively.
• Interest and ability to learn.
• Knowledge of Microsoft Word and Excel.
• Experience with Entrata preferred.
• Business English and letter format knowledge.
• Prior work experience in an office environment.
• Strong resident relations and ability to work effectively with a wide variety of individuals.
• Strong knowledge of computer applications such as Word, Excel, etc.

Qualifications

• Ability to organize priorities effectively and have excellent attention to detail.
• The ability to multi-task is essential.

Skills

• Microsoft Word and Excel proficiency.
• Entrata experience preferred.

Benefits

• Sign-on bonus.
• Paid vacation, holidays, PTO/Personal leave.
• 401(k) plan.
• Health, vision, and dental insurance.
• Life insurance, short & long term disability.
• Flex spending accounts & transportation expense accounts.
• Opportunity for professional growth and development.

Pay

Compensation is commensurate with experience.

Schedule

Monday - Friday, 9 a.m. - 5 p.m.