Managed Services - IT Asset Management (ITAM) Manager

About the role

As a Managed Services – IT Asset Management (ITAM) Manager, you will design and implement robust IT systems that support business operations, ensuring seamless network and server functionality. Within the Cloud Operations practice, you will manage and optimize cloud infrastructure to enable smooth operations and availability for clients, monitoring, troubleshooting, and applying industry‑leading practices for cloud‑based systems. You will lead teams, manage client accounts, focus on strategic planning, mentor junior staff, and uphold professional and technical standards.

Responsibilities

• Manage and optimize cloud infrastructure to support seamless operations and minimize downtime.
• Implement industry‑leading practices for cloud‑based systems to enhance performance and availability.
• Monitor and troubleshoot cloud services to address issues promptly and maintain service excellence.
• Design cloud infrastructure architecture to support business operations and client needs.
• Lead teams in strategic planning and execution of cloud migration and optimization projects.
• Utilize technical proficiency in Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform to drive cloud strategy and service delivery.
• Coach and mentor team members to develop skills and deliver quality outcomes.
• Analyze system interactions to identify opportunities for infrastructure performance improvement.
• Collaborate with stakeholders to address conflicts and engage in critical conversations.
• Uphold professional and technical standards, including compliance with cloud regulations and guidelines.

Requirements

• Bachelor’s degree (any field).
• Minimum 5 years of relevant experience.
• Experience utilizing cloud platforms such as AWS, Azure, or Google Cloud Platform.
• Experience managing IT asset management projects with strategic planning and execution.
• Strong troubleshooting skills for cloud computing issues.
• Ability to mentor junior staff and develop leadership capabilities.
• Proven ability to analyze and identify system interactions for optimization.

Preferred qualifications

• Academic background in one or more of the following: Analytics/Data Science, Artificial Intelligence/Robotics, Business Administration/Management, Computer Science/Information Systems, Design/Multimedia, Engineering, Operations/Supply Chain, Project/Technology Management, Risk Management/Insurance.
• Demonstrated embrace of technology and innovation to enhance service delivery.
• Experience leading strategic planning and execution of cloud migration projects.

Pay

Salary range: $99,000 – $232,000, dependent on skills, experience, qualifications, location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus.

Benefits

PwC offers a wide range of benefits, including medical, dental, vision, 401(k), holiday pay, vacation, personal and family sick leave, and more. View benefits at a glance.