Managed Services Consultant - Sr

About the role

The Managed Services Team at Sprinklr is responsible for driving product retention, consumption, adoption and growth across a global portfolio of customers. Our execution is defined by the 3 focus areas or 'Obsessions': Customer Obsession, Product Obsession, and Learning Obsession.

Responsibilities

• Deliver Value: Communicate the value of Sprinklr solutions to customers to ensure retention and growth.
• Drive Adoption: Promote new products and features across various business units and markets.
• Establish Relationships: Build and maintain strong relationships with customers and key stakeholders.
• Strategic Business Partner: Serve as a strategic advisor to clients, addressing their business challenges and communicating positive business outcomes.

Requirements

• Experience working with the Sprinklr platform, with specific experience in the Service product preferred.
• 4+ years of experience in account management, preferably in a brand, agency, or tech company setting.
• Strong product acumen and the ability to learn new products quickly.
• Excellent written and verbal communication skills.
• An analytical mind-set with attention to detail and strong problem-solving and critical-thinking skills.
• Ability to work independently and lead customers through change management.
• Advanced analytical skills with proven competency in data tools and methodologies.
• Industry-specific knowledge across different verticals or lines of business preferred.
• Direct experience in working with a social media management software is preferred.
• Strong time management skills including the ability to prioritize tasks and maintain accurate time tracking for billing purposes.

Qualifications

• Experience in web technologies, CRM, and digital marketing experience across social platforms.
• Experience in web technologies, CRM, and digital marketing experience across social platforms.
• Experience in web technologies, CRM, and digital marketing experience across social platforms.
• Experience in web technologies, CRM, and digital marketing experience across social platforms.
• Experience in web technologies, CRM, and digital marketing experience across social platforms.
• Experience in web technologies, CRM, and digital marketing experience across social platforms.
• Experience in web technologies, CRM, and digital marketing experience across social platforms.
• Experience in web technologies, CRM, and digital marketing experience across social platforms.

Skills

• Strong interpersonal and communication skills.
• Ability to analyze and elevate customer consumption of contract, adoption of the product, and generation of upsell or cross-sell.
• Ability to work in a highly challenging and competitive environment while delivering high-quality customer service.
• Ability to work effectively under tight deadlines and juggle multiple assignments and projects.
• Ability to identify and clearly articulate clients' issues and devise/implement solutions.
• Ability to operate in an autonomous way, engage with stakeholders globally, and lead customers through change management.
• Advanced analytical skills with proven competency in data tools and methodologies.
• Ability to collate, harmonize, and visualize data, and present statistically sound insights to support a business case.
• Knowledge of industry trends across different verticals and lines of businesses.
• Experience with and passion for the social technology universe (Facebook, Instagram, Twitter, YouTube, LinkedIn, Pinterest, Snapchat, TikTok).
• Experience in working with a social media management software is preferred.
• Strong time management skills including the ability to prioritize tasks and maintain accurate time tracking for billing purposes.

Benefits

At Sprinklr, we offer a comprehensive suite of benefits designed to help each member of our team thrive. This includes a 401(k) plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage. Employees are also eligible for a discretionary bonus plan, commission plan, and/or equity plan, depending on role.

Pay

$92,000 - $153,000

Schedule

Full-time