Managed Services Analyst I

Principle Duties and Responsibilities

• Learn and communicate established processes.
• Provide support for external customers via phone and email for assistance with questions, education, and resolution of problems.
• Handle daily case work while meeting predetermined KPI and QA metrics.
• Accurately document all actions in daily work and customer interactions.
• Place phone calls to participating customers and provide education when deemed necessary or beneficial.
• Identify, document, and escalate repetitive customer issues.
• Solve escalated cases as required.

Required Skills

• Ability to recognize problems, gather information, and escalate to leadership when necessary.
• Internet savvy and computer literacy with proficiency in Microsoft Office applications.
• Must be able to follow documented processes and be detail oriented.
• Strong accountability and integrity due to the sensitive nature of information.
• Strong customer support skills.
• Clear and effective verbal and written communication.
• Ability to regularly meet or exceed KPI and QA standards.
• Ability to grow and adapt to changing guidelines or processes.

Required Qualifications

• High School Diploma or equivalent
• Basic technical knowledge of software products
• Working knowledge of Microsoft Office Suite, Microsoft Excel, and Word
• Supply Chain experience preferred
• Experience working in a team-oriented environment
• Up to 10% travel annually required

Pay

Estimated hourly compensation $18.00 - $22.00

Benefits

To view more details of our benefits, visit us here: https://www.ghx.com/about/careers/

About the Company

Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes. GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions. It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe.