Managed Identity Services Engineer l

Founded in 2005, Fischer Identity provides cutting-edge Identity and Access Management (IAM) solutions that enhance security, streamline operations, and simplify administration. With a fully configurable, no-code IAM platform, Fischer enables organizations to securely manage identities across hybrid enterprise environments while ensuring compliance and efficiency. Committed to Zero Trust principles and pioneering security innovation, Fischer Identity continues to shape the future of cybersecurity with automated, scalable IAM solutions.

About the role

The Managed Identity Services Engineer I will support production customers by monitoring solution health and responding to support requests. You will work within a support queue via assigned tickets, focusing on troubleshooting errors by reviewing event logs and workflow logic, or determining why a customer solution is not functioning as intended. Managed Identity Services Engineers maintain constant communication with customers in accordance with Fischer’s service level agreements.

Responsibilities

• Maintain integrity and commitment to customer satisfaction.
• Identify and recommend areas of process improvement to gain operational efficiencies and improve the overall customer experience.
• Stay self-motivated, review internal processes, and enhance product and solution knowledge as well as IAM industry trends.
• Work in a high-impact, high-intensity environment while staying focused and organized.
• Design, implement, and maintain enterprise-grade identity & access management (IAM) solutions for customers.
• Gather granular technical requirements from customer stakeholders and translate them into configured solutions within the Fischer Identity Suite.
• Design hierarchical security policies (RBAC, ABAC) based on customer-defined provisioning and de-provisioning policy requirements.
• Design and implement GRC solutions including PCI, SOX, HIPAA, and FERPA compliant solutions.
• Design and implement re-certification processes for customers to attest/remediate access annually.
• Build end-to-end enterprise-grade IAM solutions including auto-event detection, workflow, self-service initiated access requests, help desk configurations, governance, and downstream target system automation (provisioning/de-provisioning and access management).
• Design proper error handling methods into solutions to limit incident ticket creation and help desk intervention for on-premise and cloud-based deployments.
• Install the Fischer Identity Suite, including configuring prerequisites on customer servers.
• Meet tight customer deadlines while delivering robust, intelligent IAM solutions.
• Consult customers on best practices for IAM and work with them to define/refine business processes.
• Implement password management and single sign-on solutions including SSO, Federation, and ADFS.
• Analyze customer requirements and provide effort estimates to ensure customer expectations are properly set regarding project timing and cost.
• Create solution documentation for customer solutions.
• Provide level 3 assistance to the Support group during active go-lives, potentially at any time (24/7).
• Support integrator partners in solution design and travel onsite to client meetings.

Requirements

• Understand automation and its impact on business processes.
• Data modeling and data mapping skills.
• Ability to think logically and programmatically.
• Understand programming and scripting concepts.
• Understand RDBMS concepts and their application.
• SQL knowledge, specifically:
  • Construct queries to efficiently export data for reporting and processing.
  • Handle date-time formats.
  • Perform data validation.
  • Initialize values.
• Understand Identity Management, its purpose, and its business impact.
• Understand end-user password resets, user experience, and enterprise software deployments.
• Communicate technical nomenclature to business stakeholders.
• JavaScript experience and data validation techniques.
• Understand LDAP filtering and syntax.
• Understand groups and object orientation.
• Understand RBAC, ABAC, and other formalized Identity Governance & Administration protocols.

Qualifications

• Bachelor’s degree in engineering, computer science, or related field, or equivalent work experience.
• Two years’ experience deploying Fischer Identity Suite or equivalent Identity Management technology.

Skills

• Proficiency with Microsoft Office programs (Excel, Word, PowerPoint).
• Comprehensive understanding of the Fischer Identity product suite and capabilities.
• Automation experience with Active Directory, LDAP, Google Apps, MSSQL, Oracle Database, PostgreSQL, and batch processing via flat file.
• Understanding of automated event detection techniques and technical mechanics of application integration/APIs.
• Experience deploying or supporting enterprise Identity Management Solutions.
• Experience in security discipline, including NIST and other control frameworks.
• Experience with ETL technology.
• Expertise in JavaScript.
• Experience with Regular Expressions.
• Critical thinking, complex problem-solving, and strong analytical capabilities.
• Self-motivated with attention to detail and ability to manage multiple projects while meeting deadlines.
• Ability to handle confidential information with professionalism and discretion.
• Ability to function well in a high-paced, occasionally stressful environment.

Schedule

Monday – Friday, 8:00 AM - 5:00 PM with a 1-hour lunch break, or other typical office hours approved by the manager. Additional hours may be necessary to perform duties.

Benefits

• Comprehensive full-time benefits package, including medical, dental, vision, life, and disability insurance.
• 401(k) retirement plan.

Work Environment

• Professional office environment in Naples, FL (on-site, no remote or relocation offered).
• Position may require sitting or standing for long periods and occasional lifting up to 15 pounds.