Mam Interpreter

At LanguageLine, we strive for a world in which language and cultural barriers no longer exist. Use your language skills to dramatically improve the lives of limited-English speakers, as well as the Deaf and Hard-of-Hearing. Work from your own home in a certified Great Place to Work environment, serving clients across healthcare, 911, first responders, education, government agencies, and business sectors.

About the role

The Mam Telephone Interpreter handles calls on demand, rendering the meaning of conversations between Mam and English speakers across industries such as healthcare, government, insurance, financial services, utilities, travel, hospitality, general business, law enforcement, court, and 911. This remote, independent contractor position requires professionalism, cultural sensitivity, and the ability to process information quickly and accurately, even in highly emotional or stressful situations.

This is a remote position. The interpreter works from a quiet, secure home office and must ensure minimal background noise or distractions.

Responsibilities

• Respond to interpreting sessions promptly and conduct interpretation in a friendly, professional manner.
• Render correct concepts and meanings according to established interpretation protocol, avoiding omissions or additions.
• Speak clearly in both languages using proper pronunciation, enunciation, and polite expressions.
• Maintain a professional demeanor throughout interpreting sessions, even when primary speakers are incoherent or upset, particularly in emergency situations like 911 calls.
• Remain punctual and available during work hours.
• Follow client instructions and protocol to meet expectations of Limited English-speaking Persons (LEP), avoiding interaction without client permission.
• Understand protocol and terminology for industries including medical, insurance, finance, and law.
• Demonstrate cultural sensitivity and work effectively in a diverse environment.
• Handle calls that may be highly emotional, stressful, or extended in duration without breaks, while maintaining company service standards.

Requirements

• Fluency in Mam and English, including cultural and regional dynamics.
• Ability to provide cultural competency and assess regional or accent differences to communicate effectively with LEPs.
• Excellent listening, retention, and note-taking skills to ensure accuracy during interpretation.
• Ability to remain neutral, objective, and detached during sensitive conversations (e.g., end-of-life discussions, pregnancy termination, sexual orientation, or gender expression matters).
• Education or work experience in language-related fields (e.g., teaching, language assessment, translation, or interpretation) preferred.
• Ability to adapt to technology enhancements that improve service delivery and meet client demands.
• Must be at least 18 years of age and legally authorized to work in the United States without current or future visa sponsorship.
• High school diploma or equivalent.
• Candidates employed by a LanguageLine Solutions client or affiliated business may not be eligible.
• Ability to read and write in the requested languages is highly preferred.
• Post-offer, pre-employment background check and/or drug screen may be required based on location.

Technical Requirements

• Dedicated personal device for business purposes, such as a desktop/laptop (Windows, MacOS, or ChromeOS), tablet (iPadOS or Android), or smartphone (iOS or Android).
• Restricted brands: Kaspersky products and Huawei hardware are not permitted.
• High-speed internet connection with minimum download speeds of 5 Mbps, upload speeds of 3 Mbps, ping value of no more than 300 ms, and jitter value of no more than 30 ms.
• Access to a quiet, distraction-free workspace.

Physical Requirements

• Able to operate a keyboard and mouse and remain stationary in front of a computer for the majority of the workday.
• Sufficient manual dexterity to type or write.
• Able to lift up to 26 lbs.
• May be exposed to moderate noise levels (e.g., computer, audio, telephone).

Pay

$1.25 - $1.40 per minute.

Benefits

• Employee Referral Program.
• Advancement opportunities within the organization.
• Interpreter support.
• An inclusive and diverse work environment.

Note: This is an independent contractor position and is not eligible for employee benefits.