Male Spa Attendant

About the role

The Omni Ft. Lauderdale Hotel is a 29-story hotel located at 1950 Eisenhower Blvd, connected directly to the Broward County Convention Center. The property offers 801 guest rooms and suites, multiple restaurants, a vibrant rooftop bar, a sprawling pool, spa, and fitness center, with over 120,000 square feet of indoor and outdoor meeting and event space including a grand ballroom, junior ballroom, 25 breakout rooms, and pre-function meeting space with waterfront views.

The Spa Attendant works as part of the MOKARA Spa team to consistently provide the highest possible standard of guest service, creating a sensory journey for guests helping them to rest, relax and regain a sense of balance and harmony in their lives.

Responsibilities

• Ensure the Fitness Center is maintained and set to Omni standard.
• Greet guests, provide locker set up of robes and slippers, beverages, and check guests in and out.
• Maintain cleanliness and neatness of spa facility, locker room, and fitness center.
• Escort guests to the locker room, relaxation area, and enlighten them on their services.
• Perform daily general cleaning and minor maintenance tasks in the spa facility.
• Open and/or close the hammam, sauna, steam room, and whirlpool areas, and perform their daily sanitation.
• Pre-sell, up-sell, and cross-sell services and retail products to each guest.
• Relay product and service benefits to guests with confidence and offer suggested retail and treatment opportunities.
• Provide tours of the spa, offer and serve beverages and snacks.
• Assist guests in the ritual area, relaxation space, and jacuzzi as needed, ensuring exceptional experiences and safety.
• Communicate spa promotions with guests.
• Ensure all guest challenges are resolved in a timely manner and management is made aware of the situation.

Qualifications

• Minimum 1-year experience working in a customer service-based position.
• Reading, writing, and oral proficiency in the English language required; must be able to communicate with guests and staff professionally and with empathy.
• Commitment to exceeding the expectations of customers, always operating with strong attention to detail to the client's needs.
• Attention to detail and excellent organizational skills.
• Maintain a professional business appearance, attitude, and performance.
• Must be able to work a variety of shifts including weekends, evenings, and holidays.
• Must obtain a State of Florida TIPS Alcoholic Beverage Server Permit.

Physical Requirements

• Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance.
• Stand, walk, or sit for an extended period or for an entire work shift.
• Repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.