Makerspace Instructor (Part-Time)

About the role

The James Madison University (JMU) Libraries seek a team-oriented person for the position of Makerspace Instructor. The successful candidate will assume a lead role in providing guidance and instruction to patrons and other student employees. Must be comfortable working independently as well as in a team environment. Will provide excellent customer service assisting patrons with questions related to their makerspace projects and class assignments. Must be willing to learn and advance their troubleshooting skills in a variety of applications and equipment related to audio/video production work, 3D printing, laser cutting, and textiles.

Responsibilities

• Provide technical advice and assistance on services and equipment to faculty, staff, and students to support their multimedia and makerspace projects.
• Teach workshops and actively participate in events supporting the JMU community and class needs.
• Provide guidance and support to effectively apply policies and follow safety guidelines to ensure proper equipment use by patrons and employees.
• Maintain and integrate a variety of makerspace equipment and systems, including 3D printing, laser cutting, vinyl printing, textiles, and other emerging technologies.
• Attend training and other professional development opportunities to proactively learn new software and hardware skills.
• Aid Libraries and Learning Innovations and Design team with other duties and projects assigned.
• Be flexible depending on the university and libraries calendars. Hours may not be available when the university is closed or on breaks.

Requirements

• Evidence of providing excellent customer service to a broad constituency in a professional and positive manner.
• Strong proficiency with computers and technology that includes an ability to quickly learn new technologies and troubleshoot technical issues.
• Ability to work independently and as a member of a team in a dynamic, collegial, and collaborative environment.
• Ability to handle multiple tasks simultaneously; manage and pay strict attention to detail; and effectively interpret and apply policies.
• Demonstrated commitment to building environments that are accessible and welcoming.
• Willingness to work days, evenings, and weekends across two library locations.

Qualifications

• Experience with a variety of innovative technologies including 3D printing/modeling, Adobe Creative Cloud suite, and diverse types of media production software and equipment.
• Experience teaching or training others individually or in a group setting.
• Ability to use sound judgement to manage problems and emergencies that could arise.