Make-Ready Specialist - Eastbank at Waterside

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally.

About the role

This position will float between three properties: Overture Arcadia, Album Cooley Station, and Overture North Scottsdale. The Sales Consultant is responsible for executing the property’s marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident retention goals. This role serves as a key point of contact for prospective residents, guiding them through the leasing process with professionalism and a deep understanding of the community’s lifestyle offering.

Responsibilities

• Perform all sales and leasing activities to achieve the property’s revenue and occupancy goals, including greeting and qualifying prospects, conducting property tours, processing applications, credit screening, criminal background checks, and preparing lease and move-in packages.
• Collect pertinent information from prospective residents at move-in and record as appropriate.
• Stay informed about current market and competitor conditions; develop and implement short- and long-term marketing plans and goals to sustain occupancy.
• Design and execute marketing activities and events to drive traffic to the property, including resident referral and employer outreach programs.
• Use on-site property management software to track apartment availability, record traffic and leasing activities, manage resident and prospect data, and analyze data.
• Ensure the property and show units meet company standards for show quality by inspecting tour paths, communicating maintenance needs, and merchandising show units and amenities.
• Follow up with prospects and new residents within 24 hours to ensure satisfaction and document all follow-up activities.
• Execute lease renewal programs by preparing renewal letters, meeting with residents, and ensuring timely signing of renewal documents.
• Respond quickly and courteously to resident and client concerns, and take prompt action to resolve problems.
• Attend community and networking events, align with local associations, and participate in outreach marketing efforts.
• Complete financial, administrative, and other reports as assigned.
• Assist the Lifestyle Coordinator with event setup as required.

Requirements

• High school diploma or equivalent required; associate or bachelor’s degree in business, marketing, hospitality, or related field preferred.
• 1-3 years of relevant experience in sales, marketing, internet, and customer service.
• Demonstrated ability to read, write, and communicate effectively to comprehend legal documents, sell apartment features, and answer questions.
• Mathematical skills necessary to process sales conversions.
• Ability to apply sales skills, such as generating leads, conducting presentations, qualifying prospects, and closing sales.
• Valid driver’s license to drive a golf cart on property.
• Proficiency in word processing, spreadsheet, property management applications, and database management programs.
• Proficiency in using the internet for marketing, advertising, and sales-related activities.

Physical Demands

• Work in an office environment with frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant or hazardous.
• Ability to physically access all exterior and interior parts of the property and amenities.
• Ability to push, pull, lift, or carry up to 25 pounds independently and 50 pounds with assistance.
• Ability to stand for extended periods of time.
• Routine, local travel may be required.
• Flexible work schedule, which may include evenings, weekends, and holidays.

Skills

• Ensures Accountability – Holds self and others accountable to meet commitments.
• Action Oriented – Takes on new opportunities with urgency, high energy, and enthusiasm.
• Communicates Effectively – Develops and delivers clear communications tailored to different audiences.
• Customer Focus – Builds strong customer relationships and delivers customer-centric solutions.
• Decision Quality – Makes good and timely decisions to keep the organization moving forward.
• Interpersonal Savvy – Relates openly and comfortably with diverse groups of people.
• Being Resilient – Rebounds from setbacks and adversity when facing difficult situations.
• Resourcefulness – Secures and deploys resources effectively and efficiently.
• Situational Adaptability – Adapts approach and demeanor in real time to match shifting demands.
• Instills Trust – Gains the confidence and trust of others through honesty, integrity, and authenticity.

Pay

The hourly rate for this position is $28.00 plus a $300 monthly car allowance. In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.

Benefits

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.
• Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
• Generous Paid Time Off: 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service.
• Onsite housing discount at Greystar-managed communities (subject to availability).
• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with Company Match up to 6% of pay after 6 months of service.
• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
• Employee Assistance Program.
• Critical Illness, Accident, Hospital Indemnity, Pet Insurance, and Legal Plans.
• Charitable giving program and benefits.