Major Case Unit Claims Adjuster, Rideshare

About the role

We are seeking an experienced and proactive Rideshare Major Case Claims Resolution Specialist to oversee high-exposure, complex, and litigated claims involving serious injuries, particularly those involving rideshare operators. In this role, you will take ownership of the full claims lifecycle—from initial investigation through resolution—while managing litigation strategy and collaborating with defense counsel. You’ll be a key point of contact for all stakeholders, including claimants, legal counsel, medical professionals, and internal teams.

Responsibilities

• Managing all aspects of litigated cases, including evaluation of the resolution process
• Analyze auto claims to identify areas of dispute, investigating and gathering all necessary information and documentation, evaluating liability and damages and negotiating and resolving claims with opposing parties or their insurance providers
• Manage litigation cases related to auto claims disputes, communicating regularly with clients, attorneys, vendors and other stakeholders
• Review legal documents and ensure compliance with initial suit-handling plan of action
• Analyze policy language and reach appropriate coverage decisions
• Direct and control the activities and costs of outside vendors including defense counsel and coverage counsel, experts and independent adjusters
• Maintain the appropriate adjuster licenses and continuing education requirements

Qualifications

• Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications)
• 10+ years of claim handling experience, with 5+ of those years handling a pending of >60% in litigation
• Experience with Ride Share (or TNC/Livery) litigation is required. You are not intimidated by an attorney, even if you are not one!
• You are the driver of the litigation strategy for any particular claim. You manage the discovery in the order and timing of events and hold attorney accountable
• You have an understanding of transportation coverages, contractual risk transfers, and additional insured forms
• You have strong medical causation knowledge
• You have a sense of urgency and understanding of how to manage time-sensitive demands
• You have strong analytical and negotiation skills. You will conduct your own negotiations directly with opposing counsel
• You have Knowledge of multiple state statutes, including good faith claim handling practices, regulations, and guidelines
• You have Ability and willingness to communicate both on the phone and in written form in a prompt, courteous, and professional manner
• You have Strong analytical and negotiation skills. You will conduct your own negotiations directly with opposing counsel
• You have Knowledge of multiple state statutes, including good faith claim handling practices, regulations, and guidelines
• You have Ability and willingness to communicate both on the phone and in written form in a prompt, courteous, and professional manner
• You have Strong analytical and negotiation skills. You will conduct your own negotiations directly with opposing counsel
• You have Knowledge of multiple state statutes, including good faith claim handling practices, regulations, and guidelines
• You have Ability and willingness to communicate both on the phone and in written form in a prompt, courteous, and professional manner
• You have Strong analytical and negotiation skills. You will conduct your own negotiations directly with opposing counsel
• You have Knowledge of multiple state statutes, including good faith claim handling practices, regulations, and guidelines
• You have Ability and willingness to communicate both on the phone and in written form in a prompt, courteous, and professional manner
• You have Strong analytical and negotiation skills. You will conduct your own negotiations directly with opposing counsel
• You have Knowledge of multiple state statutes, including good faith claim handling practices, regulations, and guidelines
• You have Ability and willingness to communicate both on the phone and in written form in a prompt, courteous, and professional manner
• You have Strong analytical and negotiation skills. You will conduct your own negotiations directly with opposing counsel
• You have Knowledge of multiple state statutes, including good faith claim handling practices, regulations, and guidelines
• You have Ability and willingness to communicate both on the phone and in written form in a prompt, courteous, and professional manner
• You have Strong analytical and negotiation skills. You will conduct your own negotiations directly with opposing counsel
• You have Knowledge of multiple state statutes, including good faith claim handling practices, regulations, and guidelines
• You have Ability and willingness to communicate both on the phone and in written form in a prompt, courteous, and professional manner
• You have Strong analytical and negotiation skills. You will conduct your own negotiations directly with opposing counsel
• You have Knowledge of multiple state statutes, including good faith claim handling practices, regulations, and guidelines
• You have Ability and willingness to communicate both on the phone and in written form in a prompt, courteous, and professional manner
• You have Strong analytical and negotiation skills. You will conduct your own negotiations directly with opposing counsel
• You have Knowledge of multiple state statutes, including good faith claim handling practices, regulations, and guidelines
• You have Ability and willingness to communicate both on the phone and in written form in a prompt, courteous, and professional manner
• You have Strong analytical and negotiation skills. You will conduct your own negotiations directly with opposing counsel
• You have Knowledge of multiple state statutes, including good faith claim handling practices, regulations, and guidelines
• You have Ability and willingness to communicate both on the phone and in written form in a prompt, courteous, and professional manner
• You have Strong analytical and negotiation skills. You will conduct your own negotiations directly with opposing counsel
• You have Knowledge of multiple state statutes, including good faith claim handling practices, regulations, and guidelines
• You have Ability and willingness to communicate both on the phone and in written form in a prompt, courteous, and professional manner
• You have Strong analytical and negotiation skills. You will conduct your own negotiations directly with opposing counsel
• You have Knowledge of multiple state statutes, including good faith claim handling practices, regulations, and guidelines
• You have Ability and willingness to communicate both on the phone and in written form in a prompt, courteous, and professional manner
• You have Strong analytical and negotiation skills. You will conduct your own negotiations directly with opposing counsel
• You have Knowledge of multiple state statutes, including good faith claim handling practices, regulations, and guidelines
• You have Ability and willingness to communicate both on the phone and in written form in a prompt, courteous, and professional manner
• You have Strong analytical and negotiation skills. You will conduct your own negotiations directly with opposing counsel
• You have Knowledge of multiple state statutes, including good faith claim handling practices, regulations, and guidelines
• You have Ability and willingness to communicate both on the phone and in written form in a prompt, courteous, and professional manner
• You have Strong analytical and negotiation skills. You will conduct your own negotiations directly with opposing counsel
• You have Knowledge of multiple state statutes, including good faith claim handling practices, regulations, and guidelines
• You have Ability and willingness to communicate both on the phone and in written form in a prompt, courteous, and professional manner
• You have Strong analytical and negotiation skills. You will conduct your own negotiations directly with opposing counsel
• You have Knowledge of multiple state statutes, including good faith claim handling practices, regulations, and guidelines
• You have Ability and willingness to communicate both on the phone and in written form in a prompt, courteous, and professional manner
• You have Strong analytical and negotiation skills. You will conduct your own negotiations directly with opposing counsel
• You have Knowledge of multiple state statutes, including good faith claim handling practices, regulations, and guidelines
• You have Ability and willingness to communicate both on the phone and in written form in a prompt, courteous, and professional manner
• You have Strong analytical and negotiation skills. You will conduct your own negotiations directly with opposing counsel
• You have Knowledge of multiple state statutes, including good faith claim handling practices, regulations, and guidelines
• You have Ability and willingness to communicate both on the phone and in written form in a prompt, courteous, and professional manner
• You have Strong analytical and negotiation skills. You will conduct your own negotiations directly with opposing counsel
• You have Knowledge of multiple state statutes, including good faith claim handling practices, regulations, and guidelines
• You have Ability and willingness to communicate both on the phone and in written form in a prompt, courteous, and professional manner
• You have Strong analytical and negotiation skills. You will conduct your own negotiations directly with opposing counsel
• You have Knowledge of multiple state statutes, including good faith claim handling practices, regulations, and guidelines
• You have Ability and willingness to communicate both on the phone and in written form in a prompt, courteous, and professional manner
• You have Strong analytical and negotiation skills. You will conduct your own negotiations directly with opposing counsel
• You have Knowledge of multiple state statutes, including good faith claim handling practices, regulations, and guidelines
• You have Ability and willingness to communicate both on the phone and in written form in a prompt, courteous, and professional manner
• You have Strong analytical and negotiation skills. You will conduct your own negotiations directly with opposing counsel
• You have Knowledge of multiple state statutes, including good faith claim handling practices, regulations, and guidelines
• You have Ability and willingness to communicate both on the phone and in written form in a prompt, courteous, and professional manner
• You have Strong analytical and negotiation skills. You will conduct your own negotiations directly with opposing counsel
• You have Knowledge of multiple state statutes, including good faith claim handling practices, regulations, and guidelines
• You have Ability and willingness to communicate both on the phone and in written form in a prompt, courteous, and professional manner
• You have Strong analytical and negotiation skills. You will conduct your own negotiations directly with opposing counsel
• You have Knowledge of multiple state statutes, including good faith claim handling practices, regulations, and guidelines
• You have Ability and willingness to communicate both on the phone and in written form in a prompt, courteous, and professional manner
• You have Strong analytical and negotiation skills. You will conduct your own negotiations directly with opposing counsel
• You have Knowledge of multiple state statutes, including good faith claim handling practices, regulations, and guidelines
• You have Ability and willingness to communicate both on the phone and in written form in a prompt, courteous, and professional manner
• You have Strong analytical and negotiation skills. You will conduct your own negotiations directly with opposing counsel
• You have Knowledge of multiple state statutes, including good faith claim handling practices, regulations, and guidelines
• You have Ability and willingness to communicate both on the phone and in written form in a prompt, courteous, and professional manner
• You have Strong analytical and negotiation skills. You will conduct your own negotiations directly with opposing counsel
• You have Knowledge of multiple state statutes, including good faith claim handling practices, regulations, and guidelines
• You have Ability and willingness to communicate both on the phone and in written form in a prompt, courteous, and professional manner
• You have Strong analytical and negotiation skills. You will conduct your own negotiations directly with opposing counsel
• You have Knowledge of multiple state statutes, including good faith claim handling practices, regulations, and guidelines
• You have Ability and willingness to communicate both on the phone and in written form in a prompt, courteous, and professional manner
• You have Strong analytical and negotiation skills. You will conduct your own negotiations directly with opposing counsel
• You have Knowledge of multiple state statutes, including good faith claim handling practices, regulations, and guidelines
• You have Ability and willingness to communicate both on the phone and in written form in a prompt, courteous, and professional manner
• You have Strong analytical and negotiation skills. You will conduct your own negotiations directly with opposing counsel