Major Case Specialist GL
Travelers · Melville, NY · 1 mo ago
HybridOTHR$104k–$172k/yrFull-time
We need to output HTML fragment with sections: headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Need to parse the job posting.
We have:
- "Who Are We?" (company description) maybe "About the role"? Actually "Who Are We?" is about company. Could map to "About the role"? The instruction says use
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Need to parse the job posting.
We have:
- "Who Are We?" (company description) maybe "About the role"? Actually "Who Are We?" is about company. Could map to "About the role"? The instruction says use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can use those headings if content exists.
We need to preserve all substantive info, remove boilerplate (EEO, equal opportunity, scam warning, application instructions, cookie/navigation/legal). Also remove duplicated lines.
We need to include Pay section only if posting actually states them. It does: "Compensation Overview ... Salary Range $104,000.00 - $171,700.00". Also mentions sign on bonus, performance-based cash incentive awards. So we can include Pay section with that info.
Benefits: there is "What Is in It for You?" with health insurance, retirement, PTO, wellness program, volunteer encouragement. So Benefits section.
Schedule: Not mentioned explicitly. No schedule info. So we should not include Schedule.
Qualifications vs Requirements vs Skills: The posting includes "What Will Our Ideal Candidate Have?" which lists many qualifications, skills, etc. Also "What is a Must Have?" includes four years bodily injury litigation claim handling experience. So we can combine into Requirements/Qualifications/Skills sections. But we need to decide which headings to use. We can have multiple sections: Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay. However we should avoid thin sections. Ideally combine similar content into fewer sections. But the instruction: "Prefer a few substantive sections over many thin ones." So we could have sections: About the role (company description), Responsibilities, Requirements (including qualifications/skills), Benefits, Pay. That's 5 sections.
We need to ensure we don't repeat job title as heading. Not needed.
We need to use for each section heading. Use - for any list of duties/requirements/benefits. Use
for prose.
We need to preserve all substantive info. Let's extract.
Company description: "Who Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it."
That's About the role (or About the company). We'll put under
About the role
maybe.
Responsibilities: from "What Is the Opportunity?" and "What Will You Do?" sections. Need to capture duties.
Let's parse "What Is the Opportunity?":
"This role is eligible for a sign on bonus. Under general supervision, this position is responsible for investigating, evaluating, reserving, negotiating and resolving assigned serious and complex Specialty claims. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, litigation management, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations. Provides consulting and training and serves as an expert technical resource to other claim professionals, business partners, customers, and other stakeholders as appropriate or required. This position does not manage staff."
Then "What Will You Do?" includes a long list of duties. We'll combine.
We need to output as - items. Could break into multiple li each representing a duty. We'll need to preserve all details.
Let's extract bullet points from that long paragraph. It's a sentence with many clauses separated by periods. We can split by periods to get each duty.
But we need to ensure we don't lose any detail.
Let's copy the "What Will You Do?" text:
"Directly handle assigned severe claims.Full damage value for average claim (without regard to coverage or liability defenses): $500,000 to several million dollars, amounting to a typical inventory of claims with FDV of over a multi-million dollar value.Provide quality customer service and ensure file quality, timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case.Work with Manager on use of Claim Coverage Counsel as needed.Directly investigate each claim through prompt and strategically-appropriate contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential.Interview witnesses and stakeholders; take necessary statements, as strategically appropriate.Complete outside investigation as needed per case specifics.Actively engage in the identification, selection and direction of appropriate internal and/or external resources for specific activities required to effectively evaluate claims, such as Subrogation, Risk Control, nurse consultants nurse consultants, and fire or fraud investigators, and other experts.Verify the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation.Maintain claim files and document claim file activities in accordance with established procedures.Develop and employ creative resolution strategies.Responsible for prompt and proper disposition of all claims within delegated authority.Negotiate disposition of claims with insureds and claimants or their legal representatives.Recognize and implement alternate means of resolution.Manages litigated claims. Develop litigation plan with staff or panel counsel, including discovery and legal expenses, to assure effective resolution and to satisfy customers.Utilize evaluation documentation tools in accordance with department guidelines.Proactively review Claim File Analysis (CFA) for adherence to quality standards and trend analysis.Utilize diary management system to ensure that all claims are handled timely. At required time intervals, evaluate liability and damages exposure.Establish and maintain proper indemnity and expense reserves.Provide guidance to underwriting business partners with respect to accuracy and adequacy of, and potential future changes to, loss reserves on assigned claims.Recommend appropriate cases for discussion at roundtable.Attend and/or present at roundtables/ authority discussions for collaboration of technical expertise resulting in improved payout on indemnity and expense.Actively and enthusiastically share experience and knowledge of creative resolution techniques to improve the claim results of others.Apply the Company's claim quality management protocols, and metrics to all claims; document the rationale for any departure from applicable protocols and metrics with or without assistance.Apply litigation management through the selection of counsel, evaluation.Perform other duties as assigned."
We need to split into sensible items. Could be each sentence.
Let's list sentences:
1. Directly handle assigned severe claims.
2. Full damage value for average claim (without regard to coverage or liability defenses): $500,000 to several million dollars, amounting to a typical inventory of claims with FDV of over a multi-million dollar value.
3. Provide quality customer service and ensure file quality, timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case.
4. Work with Manager on use of Claim Coverage Counsel as needed.
5. Directly investigate each claim through prompt and strategically-appropriate contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential.
6. Interview witnesses and stakeholders; take necessary statements, as strategically appropriate.
7. Complete outside investigation as needed per case specifics.
8. Actively engage in the identification, selection and direction of appropriate internal and/or external resources for specific activities required to effectively evaluate claims, such as Subrogation, Risk Control, nurse consultants nurse consultants, and fire or fraud investigators, and other experts.
9. Verify the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation.
10. Maintain claim files and document claim file activities in accordance with established procedures.
11. Develop and employ creative resolution strategies.
12. Responsible for prompt and proper disposition of all claims within delegated authority.
13. Negotiate disposition of claims with insureds and claimants or their legal representatives.
14. Recognize and implement alternate means of resolution.
15. Manages litigated claims. Develop litigation plan with staff or panel counsel, including discovery and legal expenses, to assure effective resolution and to satisfy customers.
16. Utilize evaluation documentation tools in accordance with department guidelines.
17. Proactively review Claim File Analysis (CFA) for adherence to quality standards and trend analysis.
18. Utilize diary management system to ensure that all claims are handled timely.
19. At required time intervals, evaluate liability and damages exposure.
20. Establish and maintain proper indemnity and expense reserves.
21. Provide guidance to underwriting business partners with respect to accuracy and adequacy of, and potential future changes to, loss reserves on assigned claims.
22. Recommend appropriate cases for discussion at roundtable.
23. Attend and/or present at roundtables/ authority discussions for collaboration of technical expertise resulting in improved payout on indemnity and expense.
24. Actively and enthusiastically share experience and knowledge of creative resolution techniques to improve the claim results of others.
25. Apply the Company's claim quality management protocols, and metrics to all claims; document the rationale for any departure from applicable protocols and metrics with or without assistance.
26. Apply litigation management through the selection of counsel, evaluation.
27. Perform other duties as assigned.
Also earlier from "What Is the Opportunity?" we have:
- This role is eligible for a sign on bonus.
- Under general supervision, this position is responsible for investigating, evaluating, reserving, negotiating and resolving assigned serious and complex Specialty claims.
- Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, litigation management, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations.
- Provides consulting and training and serves as an expert technical resource to other claim professionals, business partners, customers, and other stakeholders as appropriate or required.
- This position does not manage staff.
We should incorporate those as responsibilities as well.
Now Requirements/Qualifications/Skills: from "What Will Our Ideal Candidate Have?" and "What is a Must Have?".
Let's extract that list.
"What Will Our Ideal Candidate Have?" text:
"Bachelor's Degree.
10+ years claim handling experience with 5-7 years experience handling serious injury and complex liability claims.
Extensive working level knowledge and skill in various business line products.
Excellent negotiation and customer service skills.
Advanced skills in coverage, liability and damages analysis with expert understanding of the litigation process in both state and federal courts, including relevant case and statutory law and procedure; expert litigation management skills.
Extensive claim and/or legal experience and thus the technical expertise to evaluate severe and complex claims.
Able to make independent decisions on most assigned cases without involvement of supervisor.
Openness to the ideas and expertise of others and actively solicits input and shares ideas.
Thorough understanding of commercial lines products, policy language, exclusions, ISO forms and effective claims handling practices.
Demonstrated strong coaching, influence and persuasion skills.
Advanced written and verbal communication skills are required so as to understand, synthesize, interpret and convey, in a simplified manner, complex data and information to audiences with varying levels of expertise.
Can adapt to and support cultural change.
Strong technology aptitude; ability to use business technology tools to effectively research, track, and communicate information.
Analytical Thinking - Advanced.
Judgment/Decision Making - Advanced.
Communication - Advanced.
Negotiation - Advanced.
Insurance Contract Knowledge - Advanced.
Principles of Investigation - Advanced.
Value Determination - Advanced.
Settlement Techniques - Advanced.
Litigation Management - Advanced.
Medical Terminology and Procedural Knowledge - Advanced."
Then "What is a Must Have?":
"Four years bodily injury litigation claim handling experience or comparable claim litigation experience."
We can combine.
We need to output as
- for any list of duties/requirements/benefits. So
for each section heading. Use - for any list of duties/requirements/benefits. Use
for prose.
We need to preserve all substantive info. Let's extract.
Company description: "Who Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it."
That's About the role (or About the company). We'll put under
About the role
maybe.
Responsibilities: from "What Is the Opportunity?" and "What Will You Do?" sections. Need to capture duties.
Let's parse "What Is the Opportunity?":
"This role is eligible for a sign on bonus. Under general supervision, this position is responsible for investigating, evaluating, reserving, negotiating and resolving assigned serious and complex Specialty claims. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, litigation management, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations. Provides consulting and training and serves as an expert technical resource to other claim professionals, business partners, customers, and other stakeholders as appropriate or required. This position does not manage staff."
Then "What Will You Do?" includes a long list of duties. We'll combine.
We need to output as - items. Could break into multiple li each representing a duty. We'll need to preserve all details.
Let's extract bullet points from that long paragraph. It's a sentence with many clauses separated by periods. We can split by periods to get each duty.
But we need to ensure we don't lose any detail.
Let's copy the "What Will You Do?" text:
"Directly handle assigned severe claims.Full damage value for average claim (without regard to coverage or liability defenses): $500,000 to several million dollars, amounting to a typical inventory of claims with FDV of over a multi-million dollar value.Provide quality customer service and ensure file quality, timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case.Work with Manager on use of Claim Coverage Counsel as needed.Directly investigate each claim through prompt and strategically-appropriate contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential.Interview witnesses and stakeholders; take necessary statements, as strategically appropriate.Complete outside investigation as needed per case specifics.Actively engage in the identification, selection and direction of appropriate internal and/or external resources for specific activities required to effectively evaluate claims, such as Subrogation, Risk Control, nurse consultants nurse consultants, and fire or fraud investigators, and other experts.Verify the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation.Maintain claim files and document claim file activities in accordance with established procedures.Develop and employ creative resolution strategies.Responsible for prompt and proper disposition of all claims within delegated authority.Negotiate disposition of claims with insureds and claimants or their legal representatives.Recognize and implement alternate means of resolution.Manages litigated claims. Develop litigation plan with staff or panel counsel, including discovery and legal expenses, to assure effective resolution and to satisfy customers.Utilize evaluation documentation tools in accordance with department guidelines.Proactively review Claim File Analysis (CFA) for adherence to quality standards and trend analysis.Utilize diary management system to ensure that all claims are handled timely. At required time intervals, evaluate liability and damages exposure.Establish and maintain proper indemnity and expense reserves.Provide guidance to underwriting business partners with respect to accuracy and adequacy of, and potential future changes to, loss reserves on assigned claims.Recommend appropriate cases for discussion at roundtable.Attend and/or present at roundtables/ authority discussions for collaboration of technical expertise resulting in improved payout on indemnity and expense.Actively and enthusiastically share experience and knowledge of creative resolution techniques to improve the claim results of others.Apply the Company's claim quality management protocols, and metrics to all claims; document the rationale for any departure from applicable protocols and metrics with or without assistance.Apply litigation management through the selection of counsel, evaluation.Perform other duties as assigned."
We need to split into sensible items. Could be each sentence.
Let's list sentences:
1. Directly handle assigned severe claims.
2. Full damage value for average claim (without regard to coverage or liability defenses): $500,000 to several million dollars, amounting to a typical inventory of claims with FDV of over a multi-million dollar value.
3. Provide quality customer service and ensure file quality, timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case.
4. Work with Manager on use of Claim Coverage Counsel as needed.
5. Directly investigate each claim through prompt and strategically-appropriate contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential.
6. Interview witnesses and stakeholders; take necessary statements, as strategically appropriate.
7. Complete outside investigation as needed per case specifics.
8. Actively engage in the identification, selection and direction of appropriate internal and/or external resources for specific activities required to effectively evaluate claims, such as Subrogation, Risk Control, nurse consultants nurse consultants, and fire or fraud investigators, and other experts.
9. Verify the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation.
10. Maintain claim files and document claim file activities in accordance with established procedures.
11. Develop and employ creative resolution strategies.
12. Responsible for prompt and proper disposition of all claims within delegated authority.
13. Negotiate disposition of claims with insureds and claimants or their legal representatives.
14. Recognize and implement alternate means of resolution.
15. Manages litigated claims. Develop litigation plan with staff or panel counsel, including discovery and legal expenses, to assure effective resolution and to satisfy customers.
16. Utilize evaluation documentation tools in accordance with department guidelines.
17. Proactively review Claim File Analysis (CFA) for adherence to quality standards and trend analysis.
18. Utilize diary management system to ensure that all claims are handled timely.
19. At required time intervals, evaluate liability and damages exposure.
20. Establish and maintain proper indemnity and expense reserves.
21. Provide guidance to underwriting business partners with respect to accuracy and adequacy of, and potential future changes to, loss reserves on assigned claims.
22. Recommend appropriate cases for discussion at roundtable.
23. Attend and/or present at roundtables/ authority discussions for collaboration of technical expertise resulting in improved payout on indemnity and expense.
24. Actively and enthusiastically share experience and knowledge of creative resolution techniques to improve the claim results of others.
25. Apply the Company's claim quality management protocols, and metrics to all claims; document the rationale for any departure from applicable protocols and metrics with or without assistance.
26. Apply litigation management through the selection of counsel, evaluation.
27. Perform other duties as assigned.
Also earlier from "What Is the Opportunity?" we have:
- This role is eligible for a sign on bonus.
- Under general supervision, this position is responsible for investigating, evaluating, reserving, negotiating and resolving assigned serious and complex Specialty claims.
- Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, litigation management, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations.
- Provides consulting and training and serves as an expert technical resource to other claim professionals, business partners, customers, and other stakeholders as appropriate or required.
- This position does not manage staff.
We should incorporate those as responsibilities as well.
Now Requirements/Qualifications/Skills: from "What Will Our Ideal Candidate Have?" and "What is a Must Have?".
Let's extract that list.
"What Will Our Ideal Candidate Have?" text:
"Bachelor's Degree.
10+ years claim handling experience with 5-7 years experience handling serious injury and complex liability claims.
Extensive working level knowledge and skill in various business line products.
Excellent negotiation and customer service skills.
Advanced skills in coverage, liability and damages analysis with expert understanding of the litigation process in both state and federal courts, including relevant case and statutory law and procedure; expert litigation management skills.
Extensive claim and/or legal experience and thus the technical expertise to evaluate severe and complex claims.
Able to make independent decisions on most assigned cases without involvement of supervisor.
Openness to the ideas and expertise of others and actively solicits input and shares ideas.
Thorough understanding of commercial lines products, policy language, exclusions, ISO forms and effective claims handling practices.
Demonstrated strong coaching, influence and persuasion skills.
Advanced written and verbal communication skills are required so as to understand, synthesize, interpret and convey, in a simplified manner, complex data and information to audiences with varying levels of expertise.
Can adapt to and support cultural change.
Strong technology aptitude; ability to use business technology tools to effectively research, track, and communicate information.
Analytical Thinking - Advanced.
Judgment/Decision Making - Advanced.
Communication - Advanced.
Negotiation - Advanced.
Insurance Contract Knowledge - Advanced.
Principles of Investigation - Advanced.
Value Determination - Advanced.
Settlement Techniques - Advanced.
Litigation Management - Advanced.
Medical Terminology and Procedural Knowledge - Advanced."
Then "What is a Must Have?":
"Four years bodily injury litigation claim handling experience or comparable claim litigation experience."
We can combine.
We need to output as
- for any list of duties/requirements/benefits. So
for prose. We need to preserve all substantive info. Let's extract. Company description: "Who Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it." That's About the role (or About the company). We'll put under
About the role
maybe. Responsibilities: from "What Is the Opportunity?" and "What Will You Do?" sections. Need to capture duties. Let's parse "What Is the Opportunity?": "This role is eligible for a sign on bonus. Under general supervision, this position is responsible for investigating, evaluating, reserving, negotiating and resolving assigned serious and complex Specialty claims. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, litigation management, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations. Provides consulting and training and serves as an expert technical resource to other claim professionals, business partners, customers, and other stakeholders as appropriate or required. This position does not manage staff." Then "What Will You Do?" includes a long list of duties. We'll combine. We need to output as- items. Could break into multiple li each representing a duty. We'll need to preserve all details.
Let's extract bullet points from that long paragraph. It's a sentence with many clauses separated by periods. We can split by periods to get each duty.
But we need to ensure we don't lose any detail.
Let's copy the "What Will You Do?" text:
"Directly handle assigned severe claims.Full damage value for average claim (without regard to coverage or liability defenses): $500,000 to several million dollars, amounting to a typical inventory of claims with FDV of over a multi-million dollar value.Provide quality customer service and ensure file quality, timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case.Work with Manager on use of Claim Coverage Counsel as needed.Directly investigate each claim through prompt and strategically-appropriate contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential.Interview witnesses and stakeholders; take necessary statements, as strategically appropriate.Complete outside investigation as needed per case specifics.Actively engage in the identification, selection and direction of appropriate internal and/or external resources for specific activities required to effectively evaluate claims, such as Subrogation, Risk Control, nurse consultants nurse consultants, and fire or fraud investigators, and other experts.Verify the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation.Maintain claim files and document claim file activities in accordance with established procedures.Develop and employ creative resolution strategies.Responsible for prompt and proper disposition of all claims within delegated authority.Negotiate disposition of claims with insureds and claimants or their legal representatives.Recognize and implement alternate means of resolution.Manages litigated claims. Develop litigation plan with staff or panel counsel, including discovery and legal expenses, to assure effective resolution and to satisfy customers.Utilize evaluation documentation tools in accordance with department guidelines.Proactively review Claim File Analysis (CFA) for adherence to quality standards and trend analysis.Utilize diary management system to ensure that all claims are handled timely. At required time intervals, evaluate liability and damages exposure.Establish and maintain proper indemnity and expense reserves.Provide guidance to underwriting business partners with respect to accuracy and adequacy of, and potential future changes to, loss reserves on assigned claims.Recommend appropriate cases for discussion at roundtable.Attend and/or present at roundtables/ authority discussions for collaboration of technical expertise resulting in improved payout on indemnity and expense.Actively and enthusiastically share experience and knowledge of creative resolution techniques to improve the claim results of others.Apply the Company's claim quality management protocols, and metrics to all claims; document the rationale for any departure from applicable protocols and metrics with or without assistance.Apply litigation management through the selection of counsel, evaluation.Perform other duties as assigned."
We need to split into sensible items. Could be each sentence.
Let's list sentences:
1. Directly handle assigned severe claims.
2. Full damage value for average claim (without regard to coverage or liability defenses): $500,000 to several million dollars, amounting to a typical inventory of claims with FDV of over a multi-million dollar value.
3. Provide quality customer service and ensure file quality, timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case.
4. Work with Manager on use of Claim Coverage Counsel as needed.
5. Directly investigate each claim through prompt and strategically-appropriate contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential.
6. Interview witnesses and stakeholders; take necessary statements, as strategically appropriate.
7. Complete outside investigation as needed per case specifics.
8. Actively engage in the identification, selection and direction of appropriate internal and/or external resources for specific activities required to effectively evaluate claims, such as Subrogation, Risk Control, nurse consultants nurse consultants, and fire or fraud investigators, and other experts.
9. Verify the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation.
10. Maintain claim files and document claim file activities in accordance with established procedures.
11. Develop and employ creative resolution strategies.
12. Responsible for prompt and proper disposition of all claims within delegated authority.
13. Negotiate disposition of claims with insureds and claimants or their legal representatives.
14. Recognize and implement alternate means of resolution.
15. Manages litigated claims. Develop litigation plan with staff or panel counsel, including discovery and legal expenses, to assure effective resolution and to satisfy customers.
16. Utilize evaluation documentation tools in accordance with department guidelines.
17. Proactively review Claim File Analysis (CFA) for adherence to quality standards and trend analysis.
18. Utilize diary management system to ensure that all claims are handled timely.
19. At required time intervals, evaluate liability and damages exposure.
20. Establish and maintain proper indemnity and expense reserves.
21. Provide guidance to underwriting business partners with respect to accuracy and adequacy of, and potential future changes to, loss reserves on assigned claims.
22. Recommend appropriate cases for discussion at roundtable.
23. Attend and/or present at roundtables/ authority discussions for collaboration of technical expertise resulting in improved payout on indemnity and expense.
24. Actively and enthusiastically share experience and knowledge of creative resolution techniques to improve the claim results of others.
25. Apply the Company's claim quality management protocols, and metrics to all claims; document the rationale for any departure from applicable protocols and metrics with or without assistance.
26. Apply litigation management through the selection of counsel, evaluation.
27. Perform other duties as assigned.
Also earlier from "What Is the Opportunity?" we have:
- This role is eligible for a sign on bonus.
- Under general supervision, this position is responsible for investigating, evaluating, reserving, negotiating and resolving assigned serious and complex Specialty claims.
- Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, litigation management, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations.
- Provides consulting and training and serves as an expert technical resource to other claim professionals, business partners, customers, and other stakeholders as appropriate or required.
- This position does not manage staff.
We should incorporate those as responsibilities as well.
Now Requirements/Qualifications/Skills: from "What Will Our Ideal Candidate Have?" and "What is a Must Have?".
Let's extract that list.
"What Will Our Ideal Candidate Have?" text:
"Bachelor's Degree.
10+ years claim handling experience with 5-7 years experience handling serious injury and complex liability claims.
Extensive working level knowledge and skill in various business line products.
Excellent negotiation and customer service skills.
Advanced skills in coverage, liability and damages analysis with expert understanding of the litigation process in both state and federal courts, including relevant case and statutory law and procedure; expert litigation management skills.
Extensive claim and/or legal experience and thus the technical expertise to evaluate severe and complex claims.
Able to make independent decisions on most assigned cases without involvement of supervisor.
Openness to the ideas and expertise of others and actively solicits input and shares ideas.
Thorough understanding of commercial lines products, policy language, exclusions, ISO forms and effective claims handling practices.
Demonstrated strong coaching, influence and persuasion skills.
Advanced written and verbal communication skills are required so as to understand, synthesize, interpret and convey, in a simplified manner, complex data and information to audiences with varying levels of expertise.
Can adapt to and support cultural change.
Strong technology aptitude; ability to use business technology tools to effectively research, track, and communicate information.
Analytical Thinking - Advanced.
Judgment/Decision Making - Advanced.
Communication - Advanced.
Negotiation - Advanced.
Insurance Contract Knowledge - Advanced.
Principles of Investigation - Advanced.
Value Determination - Advanced.
Settlement Techniques - Advanced.
Litigation Management - Advanced.
Medical Terminology and Procedural Knowledge - Advanced."
Then "What is a Must Have?":
"Four years bodily injury litigation claim handling experience or comparable claim litigation experience."
We can combine.
We need to output as
- for any list of duties/requirements/benefits. So