Maître d'hotel Hospitality Coordinator, Lex Yard - Waldorf Astoria New York

About the role

Waldorf Astoria New York is seeking a Maître d'hotel Hospitality Coordinator for Lex Yard, our restaurant, to unveil a new era of luxury that embodies the spirit of New York City. This role requires an individual with a warm and engaging presence, a keen eye for detail, and a passion for Forbes 5-Star hospitality. You will set the tone for our guests’ journey, ensuring a seamless and personalized arrival, dining, and departure experience. With expert knowledge of seating flow and a commitment to anticipatory service, you will create a refined yet welcoming atmosphere, remembering guest names and preferences to enhance every visit.

Responsibilities

• Deliver unforgettable first impressions: Greet guests warmly and ascertain their needs quickly and effectively
• Maintain a smooth flow: Seat guests, manage the seating chart, and monitor dining activity to ensure a seamless experience
• Deliver standout service: Respond promptly and knowledgeably to guest inquiries and special requests
• Support general operations: Perform opening/closing tasks and assist with service prep such as stocking and folding silverware

Qualifications

At Hilton, our Core Values define what it takes to succeed and guide the qualities we look for in every team member:

• A passion for spreading the light and warmth of hospitality
• Acting with integrity and always doing the right thing
• Inspiring others through leadership
• A belief that teamwork drives the best outcomes
• A sense of ownership and accountability
• A focus on the now, bringing urgency and discipline to every moment

About Us

Join an award-winning workplace culture at Hilton, a global leader in hospitality. We’ve welcomed more than 3 billion guests worldwide while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Benefits

At Hilton, we invest in our team members’ wellbeing with unmatched perks and benefits, including:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Invest in Hilton shares at a 15% discount through our employee stock purchase program (ESPP)
• Paid parental leave – Eligible team members, including partners and adoptive parents, receive paid leave
• Personalized caregiving support – Access dedicated caregiving concierge services for yourself and your loved ones
• Crisis concierge – A single, compassionate point of contact for practical and emotional support during times of loss
• Mental health resources – Free counseling and support through our best-in-class Employee Assistance Program (EAP) for eligible team members
• Generous paid time off (PTO) – Recharge and take time for what matters most
• Health & welfare benefits – Coverage for checkups, dental cleanings, new glasses, and more
• Financial security for your future – Retirement plans to help you save for what’s next

Benefits availability may vary depending on team member’s location as well as terms and conditions of employment.