Maison Margiela Operations Associate, Ala Moana - Margiela

Role and Responsibilities

• Support store sales productivity and customer service by processing all inventory transactions accurately and on a timely basis
• Maintain knowledge and understanding of store goals
• Understand and abide by all retail policies and procedures
• Achieve a positive, professional and customer-centric attitude
• Assure merchandise is represented on sales floor according to company standards and update store team regarding new deliveries
• Communicate product stock level issues to management as appropriate
• Examine and inspect store stock for defects and report damages to management
• Complete weekly cycle counts and communicate completion end of month to corporate office
• Reconcile inventory discrepancies and submit adjustments in a timely manner
• Daily monitoring of consignment and negative report
• Report and follow up with IT and corporate office all unresolved service tickets with store equipment, software etc.
• Process incoming and outgoing shipments via best store/RPro and FedEx/UPS; Ensure merchandise has been verified and received within 24 hours and handled with the utmost care
• Follow all store opening and closing procedures
• Maintain a clean and organized stockroom at all times
• Shift as needed according to men and woman styles and readable available for sales colleagues
• Follow daily and weekly cleaning procedure to ensure department and store are consistently clean to company standards
• Display leadership qualities by helping develop newly acquired staff understanding job requirements, policies and procedures
• Daily monitor and processing of orders via online platform

Physical Requirements

• Stand and walk for up to eight hours in a workday
• Repetitive and regular lifting of up to 70 lbs
• Repetitive climbing up and down of stairs and ladders

Competencies

• Customer/Client Focus
• Initiative
• Teamwork Orientation
• Communication Proficiency
• Meticulous

Qualifications and Education Requirements

• Previous retail customer service experience in luxury market
• Excellent customer services skills
• Preferred Skills: 3+ years in high-volume stock or operations role for fashion retailer
• Knowledge of Microsoft Office programs