Maintenance Technician - Two99 Monroe

About the Role

At CWS, the Maintenance Technician’s primary responsibility is to enhance the integrity of the community while maintaining exceptional customer service. This role is essential in keeping our community operating smoothly and according to safety standards. Expect a great amount of interaction with customers, residents, and guests; maintaining a high level of customer service is imperative to the success of this position.

You will embrace our core values and set an example to the team by demonstrating these values on a daily basis. Make safety a top priority by ensuring the health, well-being, and safety of our team members, residents, contractors, and yourself is foremost in mind in conducting any and all business activities.

Responsibilities

• Prepare make-ready apartments
• Complete service requests
• Perform common area maintenance
• Maintain inventory and shop organization
• Participate in the preventative maintenance program
• Participate in resident satisfaction programs
• Communicate with customers, residents, investors, vendors, leadership, and CWS team members
• Participate in the CWS Risk Management and Safety Programs

Requirements

• High school diploma or GED (preferred)
• Minimum 1 year previous experience in apartment maintenance or a trade that requires basic knowledge of electricity, plumbing, carpentry, painting, and HVAC (preferred)
• Applicable certifications including but not limited to EPA, HVAC I & II, and CPO (required)
• Possess a valid driver’s license and current automobile insurance (required)
• Own a basic set of hand tools (required)
• Able to read service requests, schedules, and regularly converse with team members, residents, and vendors in English
• Basic computer skills
• Able to adhere to set and variable work schedules, including weekends and emergencies as required
• Able to adhere to company policies, procedures, and practices
• Able to establish and maintain effective working relationships
• Able to maintain a professional and ethical atmosphere
• Able to perform work responsibilities at locations other than “home” property
• Able to travel within major metropolitan areas and may be required to attend company functions in other cities
• Able to respond to emergency calls outside of normal business hours

CWS Values

• Honoring Our Word: Do what you say you will do. Employ thoughtful and careful consideration when making a commitment. Take ownership of your commitment. Follow through on promises consistently.
• Ethical Dealings are Paramount: Do the right thing all the time, every time. Be open and honest in all situations, especially when it’s difficult to be so. Respect confidentiality and protect privacy. Put other employees, residents, and investors before yourself. Charge fair and appropriate fees to our investors.
• A Respect for People: Treat others the way you want to be treated. Use honest, thoughtful, and specific communication. Be responsible for how you are heard. Be transparent and inclusive. Share information timely and consistently. Have empathy — search for the truth and be intentionally slow to understand.
• Requirement for Profitability and Sustainability: Bring value to our employees, residents, and investors in a company designed for the long term. Promote mindful spending. Be efficient. Be forward thinking. Grow with courage. Be team oriented.
• A Demand for Excellence with a Sense of Urgency: Be intentional. Be accurate. Be timely. CARE. Go above and beyond. Get after it. Hold yourself and each other accountable. Inspect what you expect. Communicate what matters most. Delight the customer.