Maintenance Technician IV (70009105)

Job Summary

Under general supervision, the Maintenance Tech IV repairs and maintains the fiber and coaxial transport and distribution cable services including residential and business video, data, telephone, and security. As needed, supports repair and maintenance of headend electronics and critical infrastructure equipment. Performs troubleshooting from the headend to the customer's electronic devices. Supports and mentors lower level technicians and fulfills service and installation as needed to exceed customer needs.

Responsibilities

• Provides quality internal and external customer service reflecting the Company values
• Fulfills demand maintenance and preventive maintenance by troubleshooting and repairing the transport, trunk, and distribution networks from the Master Telecommunication Center (headend) to customer's electronic devices
• Maintains a unity gain network
• Serves as a mentor to other team members, providing instruction, support and direction
• Troubleshoots and repairs the distribution network from headend to customer's electronic devices
• Installs, tests and troubleshoots Company services including video, data and telephone from tap to customer electronic devices
• Represents Company to collect payments and equipment; secures appropriate customer signatures
• Uses small hand tools, power tools, meters, and other test equipment
• Participates in on-call rotation
• Uses company soft tools for troubleshooting and validation of restorations
• Performs other tasks as needed to support the infrastructure and team

Qualifications

• Internal applicants must have 12 months as a Maintenance Technician III
• External applicants must have a minimum of 12-18 months' Outside Plant technical experience with BDS certification preferred
• Experience maintaining the FTTH network including fiber splicing
• High school diploma or equivalent
• Home security installation experience preferred
• Valid driver’s license and driving record within Company standards
• Ability to obtain current DOT (Department of Transportation) medical card and valid CDL (Commercial Driver’s License) where applicable; must comply with all applicable DOT requirements on a continual basis
• Qualified to obtain all necessary licenses required by the state in which he/she is installing and/or servicing security services (if applicable)
• Ability to comprehend and operate appropriate testing equipment (e.g. signal level meters, ohm meters)
• Ability to communicate in person and by telephone
• Must be able to lift 75 pounds
• Must be able to distinguish various colors
• To perform required job functions in various weather conditions
• Requires working at heights up to 40ft
• An “Activity Analysis” of the physical demands required to perform this job’s essential functions with or without a reasonable accommodation will be provided upon request and with an offer of employment
• Must pass a physical assessment of those physical demands post offer/pre employment and if returning to work following a leave of absence, conducted at the Company’s assessment vendor

Company Values

Do What’s Right, Drive One Optimum, Make It Happen

Equal Opportunity Employer

We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

Pay

The starting pay rate/range at time of hire for this position in the posted location is $69,940.00 - $114,900.00 / year.