Maintenance Technician III

About the role

We’re looking for dependable, motivated, hands-on maintenance professionals who take pride in creating clean, well-maintained, and welcoming communities. You’ll work alongside a supportive team, grow your skills, learn new trades, and build a career where your work matters.

Responsibilities

• Handle complex work orders, mentor junior technicians, and lead preventative maintenance efforts.
• Diagnose and perform maintenance and repairs in a timely and professional manner; complete all service requests to Hawthorne standards.
• Repair and restore vacant apartments to make-ready status per company standards.
• Assist with pool maintenance and cleaning; complete preventative maintenance per company policy.
• Perform daily building and common-area upkeep; maintain grounds free of litter, debris, and pet waste.
• Keep the shop organized to facilitate quick supply inventory assessment.
• Provide leadership, training, and mentoring to the maintenance team.
• Promote positive public relations with residents, coworkers, vendors, and staff; display a friendly and courteous attitude.
• Participate in an on-call emergency service rotation as scheduled; follow OSHA and company safety guidelines.
• Complete special projects as needed.

Requirements

• High School diploma or GED equivalent.
• Minimum of 3 years’ experience in apartment maintenance or a skilled trade such as HVAC, plumbing, or electrical.
• Valid driver’s license.
• EPA HVAC Certification.
• CPO Certification.

Qualifications

• Prior supervisory or lead technician experience strongly preferred.

What Makes Someone SOAR in This Role?

• Positive Attitude: Brings pride and focus to technical challenges.
• Willingness to Learn: Continues to grow while helping others succeed.
• People Service & Customer-Focused: Daily commitment to excellent service through the Live It culture of kindness, community, and connection.
• Reliable: A dependable presence for the community and team.
• Leadership: Brings technical expertise and problem-solving to the forefront while mentoring and guiding others.

Benefits

• Monthly renewal bonus program, quarterly performance bonuses, and quarterly resident satisfaction bonuses in addition to hourly compensation.
• Career Path Program with opportunities to advance to Maintenance Supervisor.
• Learning and Development support plus education reimbursement.
• Free dental insurance; comprehensive, affordable medical and vision plans.
• Health and wellness incentives, 401k retirement match, paid time off including your birthday, and paid sick time.
• Pet insurance, paid maternity/paternity/adoption leave, telehealth 24/7/365, company-paid life insurance, and retirement planning.