Maintenance Technician II - Preferred in King County - $1,500 Sign-On Bonus

Invitation Homes is a fast-paced, evolving company offering high-quality homes for lease in desirable neighborhoods across America. As the nation’s premier home leasing company, we own, lease, and operate approximately 110,000 properties, ensuring move-in ready living spaces that provide clean, safe, and functional homes for our residents.

About the role

The Maintenance Technician is an important role with direct contact with our residents, providing a top-notch customer experience while responding to maintenance needs for the company’s portfolio of single-family homes. This position is assigned a company vehicle and will travel between homes as assigned, delivering timely and professional service to residents.

Responsibilities

• Respond promptly and professionally to maintenance service requests
• Provide excellent customer service to prospective and current residents and promote a quality living experience for all residents
• Perform ProCare visits periodically throughout a resident's lease term to conduct preventive maintenance and repairs across multiple trade categories (e.g., HVAC, electrical, plumbing, swimming pool, carpentry, sheetrock, exterior structural, and appliances) to reduce future reactive maintenance service requests
• Complete general property condition assessments (“GPCA”) at all property visits and submit alerts to property management for items that require immediate attention
• Understand and review Technician-specific reports/scorecards to identify opportunities for improvement
• Provide continuing education to residents regarding important maintenance topics, such as resident maintenance responsibilities, resident bill backs, no-show charges, etc.
• Perform repairs to vacant properties while they are on-the-market or during the turn process
• Properly utilize and care for company-supplied tools, materials, and vehicles
• Perform other duties as assigned

Requirements

• High School diploma or equivalent
• Minimum one year of previous experience in property management maintenance, other building maintenance, or related experience
• Current driver's license and automobile insurance
• Licenses and/or certification as required by state law
• Ability to be at work on a regular and consistent basis; overtime may be required
• Must maintain professional appearance and comply with prescribed uniform and appearance policy
• Must comply with all safety regulations, including the use of back brace, safety goggles, and gloves when appropriate
• Ability to work weekends and non-traditional holidays if needed
• Must be reachable via phone, except during approved time off
• Must provide basic hand and power tools
• Extensive travel within assigned portfolio required

Skills

• Excellent customer service and interpersonal skills; ability to relate to others and defuse situations involving angry or difficult people
• Strong organizational and time-management skills; ability to set, manage, and consistently meet goals and deadlines
• Knowledge of federal fair housing laws and any applicable local housing provisions
• Ability to read, write, and understand English
• Ability to use a personal computer, iPad, Yardi Work Order module, or other computer tracking systems
• Professional verbal and written communication skills; ability to effectively communicate with a diverse workforce
• Ability to perform basic mathematical functions
• Ability to multi-task
• Ability to make quick and effective decisions and analyze and resolve problems
• Ability to work in a fast-paced, ever-changing environment; must be adaptable and flexible
• Ability to maintain confidentiality

Preferred Certifications

• OSHA 10
• EPA Certification, Type I and II
• HVAC Certification
• CPO certification (pool)

Physical and Mental Demands

• Standing, walking, and/or sitting for extended periods of time
• Frequent climbing, reaching, and use of fingers
• Moderate stooping, kneeling, crawling, pushing, pulling, lifting, talking, and hearing
• Sustains substantially recurring movement to fingers, hands, wrists, legs, and feet
• Ability to lift and/or move in excess of 50 pounds or more
• Ability to use standard maintenance equipment
• Ability to operate assigned equipment and vehicles
• Ability to verbally communicate to exchange information

Work Environment

• Indoor and outdoor field environment
• Exposure to atmospheric conditions
• Travel from site to site
• Work and/or walk on various types of surfaces

Pay

The salary range for this position is $22.21 - $38.50 per hour, plus eligibility for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications, location, and applicable employment laws.

Benefits

• Annual bonus program
• Health, dental, vision, and life insurance
• Long-term and short-term disability insurance
• Generous paid time off plans including vacation accrual, sick time, standard holidays, and floating holidays
• 401(k) with company matching contributions
• Casual dress work environment
• Team events and gatherings