Maintenance Technician

About the Role

Maintenance Technicians are responsible for all maintenance services within the grounds, building exteriors, community, and parking lots. Creating a safe, comfortable, and clean environment for residents and staff is the first priority. The role involves repairing and maintaining HVAC, electrical, and plumbing systems, as well as community grounds and equipment. Technicians report directly to the Maintenance Director and must demonstrate strong time management, problem-solving, and communication skills.

The Maintenance Department is comprised of highly skilled associates focused on providing quality service to ensure a safe, attractive, comfortable, and clean environment, with a mission to achieve high resident satisfaction and well-maintained communities.

Responsibilities

• Assist the maintenance team with tasks such as preparation of units, upkeep of models, snow removal/salting, installing and removing appliances, and general troubleshooting and repairs of minor mechanical, carpentry, and electrical problems.
• Maintain and perform preventative maintenance on HVAC, electric, and plumbing systems.
• Prevent and remove hazards to staff, residents, and guests, such as tripping hazards.
• Walk through and prepare units for new residents.
• Take the lead on minor work orders, including general repair tasks, paint touch-ups, lockouts, and other tasks assigned by the Maintenance Director.
• Work with IT to assist with technical issues.
• Ensure meticulous upkeep of the grounds and landscaping.
• Maintain cleanliness of the community, providing janitorial support, including deep cleaning when needed.
• Respond to maintenance requests from residents and staff.
• Participate in the on-call rotation within the department.
• Complete all other duties as assigned by the Maintenance Director.

Regular attendance, punctuality, and dependability are critical, as residents rely on associates every hour of every day. Associates are expected to support team goals, assist co-workers, and prioritize the best interests of residents and colleagues.

Requirements

• Familiarity and safe working knowledge of HVAC and electrical systems.
• Experience and/or formal training in an applicable trade.
• Working knowledge of tools, common appliances, and devices.
• Solution-oriented with a willingness to complete tasks efficiently.
• Strong time management and organizational skills.
• Basic computer skills.
• Must pass an internal Maintenance Technician exam.

Competencies

• Time Management: Uses time effectively and efficiently, prioritizes work independently, and completes tasks without sacrificing quality.
• Organization: Arranges and utilizes resources effectively to accomplish tasks and follow up on responsibilities.
• Integrity and Trust: Follows through on commitments, does the right thing even when it is not personally beneficial, and avoids misrepresentation.
• Detail-Oriented: Pays attention to small details, gathers all relevant information before making decisions, and values all aspects of a task.

Physical Requirements

• Constant use of manual dexterity, auditory and visual skills, and gross motor skills, with frequent use of bi-manual dexterity and fine motor skills.
• Ability to follow written and oral instructions and procedures.
• Ability to use senses of smell and taste to recognize and distinguish odors and flavors.
• Frequent exposure to hot water, garbage disposals, and cleaning chemicals.
• Frequent exposure to heat and cold.
• Ability to reach, bend, twist, squat, kneel, push, and pull.
• Ability to lift and carry up to 50 pounds frequently, with occasional lifting of up to 80 pounds.
• Ability to perform repetitive movements, including simple grasping, pushing, pulling, and fine manipulation.
• Frequent standing and walking, including the ability to stand for long periods.
• Ability to climb and maintain balance.