Maintenance Technician

Pay

The hourly pay range for this position is $27.00 – $29.00 per hour.

Benefits

• Medical insurance
• Dental insurance
• Life insurance
• Disability insurance
• Comprehensive leave program based on employment status

Schedule

Mon – Fri plus weekends, 8:00 am – 6:30 pm.

About the role

The Maintenance Technician reports directly to the Site Operations Manager to ensure all facility-related equipment is maintained to the highest standards in the Hard Services line. The role partners with the Site Operations Supervisor to ensure collective success across all service lines (hard, soft, and operational) and embodies the OneISS (one team) methodology of facility operations.

Core functions involve solving non-complex (single-system) maintenance and repair of a building’s shell, core, and equipment. The purpose is to maintain facilities for clients, customers, and staff in a safe operating condition; execute a best-practice preventative and reactive maintenance program; and resolve immediate operational or building safety concerns. Success is measured by providing safe and reliable building systems that proactively and reactively support the client’s business needs.

The Maintenance Technician may work alone on shift and serve as the point of contact for the client, responding to escalations and communicating professionally at all times.

Responsibilities

• Perform primary preventative (PM’s) and reactive maintenance (RM’s) work orders, including:
  • Patch/painting of walls
  • Door/lock hardware repairs and installation (basic)
  • Installation and mounting of building fixtures (TVs, signs, etc.)
  • Minor plumbing repairs (clogs, drains, valves, faucets, fixtures, etc.)
  • Safety eyewash/shower inspections and maintenance
  • Fire extinguisher inspections
  • Overhead lighting bulb replacement
  • Roof inspections
  • Light snow removal and walkway salting (cold weather regions)
  • Building safety inspections
  • Kitchen equipment inspections
  • Café equipment specialty cleaning
  • Shopping tool repairs (casters, handles, etc.)
  • HVAC system and water system filter replacements
  • Hot/cold calls
  • Proactively mitigate slip, trip, and fall hazards
• Ensure effective LOTO (lock out, tag out) compliance
• Maintain all health and safety requirements for on-site staff and sub-contractors
• Use CMMS system software for work order management (PC and mobile-based)
• Follow 5S principles for organization and cleanliness of “Front of House” (client/customer spaces) and “Back of House” (equipment rooms, storage areas, tool cribs, etc.)
• Order supplies for PM’s and RM’s as needed; manage on-site tool crib inventory to meet SLA uptime
• Complete detailed records of all work in the CMMS system
• Conduct frequent equipment rounds and readings to detect malfunctions; record data as required
• Escort and direct site vendors as required
• Serve as first line of support for on-call escalations or emergencies
• Handle customer complaints professionally, appropriately, and in a timely manner

Requirements

• High school diploma or vocational/trade school/college required
• Basic mechanical, electrical, plumbing, and HVAC skills, including knowledge of corresponding tools
• Communication skills to translate basic technical information to technical and non-technical audiences
• Ability to work independently and as part of a team; strong communication and interpersonal skills
• Ability to work in noisy environments (with required PPE), stand for long periods, crawl, climb, and operate various equipment
• Valid state driver’s license; may require travel via car within a specific metropolitan region
• Professional and customer service aptitude
• Basic computer proficiency (Word, Outlook, CMMS systems, smartphone systems)

Physical Demands & Work Environment

• Prolonged periods walking or standing
• Ability to lift, carry, and place up to 50 pounds at a time
• Flexibility to work days, nights, weekends, and/or holidays as needed
• Ability to bend or stoop frequently
• Ability to work at heights on mobile or stationary work platforms
• Ability to operate powered industrial trucks

Success Criteria

• Ability to work within tight timelines
• Willingness to participate in and embrace development opportunities
• Ability to troubleshoot down to component level

Key Areas of Collaboration and Influence

• Communicate effectively with colleagues on the account and across the company to disseminate information and participate in project groups and meetings
• Transfer best practices established by ISS and apply them to the account
• Use account successes to promote and further develop ISS

HSEQ Compliance

All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.