Maintenance Technician

About the role

At Invitation Homes, associates are the foundation of our success. The company owns and operates homes in great neighborhoods across 16 top U.S. markets, with market teams including Leasing, Property Management, and Rehab, Turns & Maintenance working together to deliver excellent resident experiences and maintain high-quality homes.

Responsibilities

• Completing maintenance service requests across multiple trades
• Providing excellent customer service and promoting a quality living experience for all residents
• Performing required work while demonstrating respect for resident's home
• Completing regular ProCare visits in residents' homes to perform proactive maintenance and repairs
• Completing the associated checklist for each visit within its respective mobile app platform
• At the completion of the visit, scheduling the next ProCare Maintenance Visit with the resident through the maintenance mobile app
• Educating residents regarding all maintenance topics by specifically showing webpage of Invitation Homes expectations
• Educating residents on the functional systems of their rental home
• Completing general property condition assessments at all property visits and alerting the property management team when items require immediate attention
• Reviewing and using Technician-specific reports to find opportunities for improvement
• Performing repairs in vacant properties while they are on-the-market or during the turn process
• Properly using and caring for company-supplied tools, materials, and vehicles
• On a daily basis, proactively reviewing the next day's appointments to ensure the proper equipment, material, information, and allotted time is available to complete the work in a single visit
• Adhering to all Invitation Homes safety guidelines
• Performing other duties as assigned

Qualifications

• High School diploma or equivalent
• 2-5+ years' proven experience in residential repairs and maintenance, other building maintenance or related experience
• OSHA 10 is required (new hires will have up to 90 days to complete OSHA 10 certification if not already certified)
• Must possess a current driver's license, automobile insurance, and any other licenses and/or certification as required by state law
• Ability to be at work on a regular and consistent basis including occasional weekends and holidays
• Ability to provide basic hand and power tools
• Ability to perform work that requires frequent climbing, reaching, use of fingers, stooping, kneeling, crawling, pushing, pulling, lifting, talking, and hearing
• Ability to lift and/or move an excess of 50 pounds or more and operate standard maintenance equipment as assigned

Skills

• Excellent customer service and interpersonal skills
• Strong verbal and written communication skills
• Comfortability using mobile devices (i.e. iPad and/or iPhone) and various mobile applications
• Understanding of residential construction and mechanical systems and ability to perform general repairs in some of the following: plumbing, electrical, carpentry, sheetrock, exterior structural, HVAC (minor) and appliances (some training will be provided)
• Multi-lingual is a plus

Certifications (a plus)

• EPA Certification: Type I, Type II, and/or EPA Universal
• HVAC Certification
• CPO certification (pool)

Benefits

• Competitive pay and annual bonus program for all associates
• Generous PTO including vacation accrual, sick time, volunteer time, and standard and floating holidays
• 401(k) with company matching contributions
• Casual dress code and a genuinely great work environment
• Team events, celebrations, and a culture that values connection
• Employee Resource Groups: Together with Women, Asian Alliance, Black Collective, Juntos, Gen Next, and Open Invitation
• Career growth paths and learning opportunities — we promote from within
• Health, dental, vision, and life insurance
• Long-term and short-term disability insurance

Pay

The salary range for this position is $22.21 - $38.50, plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications, location, and applicable employment laws.