Maintenance Technician

About the Role

Performs technical and mechanical work ensuring the inside and external buildings, grounds, amenities, and common areas of the property meet the Company’s standards for cleanliness, appearance, safety, and overall functionality by performing maintenance-related tasks.

Responsibilities

• Completes assigned work orders from resident requests within 24 to 48 hours, as well as routine property upkeep by diagnosing issues and making repairs in accordance with established policies, procedures, safety standards, and code requirements.
• Prepares vacant apartment homes for leasing and new move-ins by conducting pre-move-out inspections, creating a “punch” list of needed maintenance, scheduling vendors, obtaining supplies, completing tasks, and inspecting completed work.
• Follows procedures for accessing and obtaining materials, tools, and equipment from the maintenance shop, tracking inventory, returning unused items, and notifying supervisors about reordering needs.
• Completes accurate and timely documentation and paperwork to track service requests.
• Maintains grounds, common areas, and amenities by picking up trash, pressure-washing breezeways and pool areas, performing general cleaning, and painting curbs and signage.
• Supports cost-cutting initiatives by repairing parts when possible, minimizing waste, and using tools and materials correctly.
• Periodically inspects work performed by contractors and vendors to ensure it meets quality standards and specifications.
• Complies with company safety and risk-management policies by attending safety meetings, completing OSHA training, and reporting accidents and incidents promptly.
• Demonstrates customer service skills by treating residents and others with respect, responding to complaints sensitively, and completing work orders efficiently and urgently.
• Conducts routine and periodic property inspections to identify safety concerns, maintain property condition, and communicate physical needs to management.
• Meets predictable attendance and punctuality expectations and complies with physical demands of the position.

Organizational Responsibilities

• Journey Visionary: Work with on-site team members to prioritize solutions and provide frameworks that drive journey metrics.
• Passion & Innovation: Deeply understand issues and opportunities and demonstrate a relentless focus on solving them through innovative solutions.
• Organizational Ambassador: Engage with residents, prospective residents, associates, and stakeholders to understand needs and lead with company values.
• Project Management: Create and maintain clear, sequenced plans to successfully launch projects.
• Change Management: Lead cross-functional teams through change programs using frameworks and influence modeling to drive outcomes.
• Community Service: Participate in activities outside daily business to enhance the Company’s stature and your own development, including industry-related associations.

Requirements

• High school diploma or GED preferred.
• Employment history demonstrating knowledge and safe use of hand tools, power tools, mechanical equipment, and measuring devices.
• Ability to read, write, and communicate effectively to represent company management and act as a first point of contact.
• Mathematical skills to add, subtract, multiply, and divide numbers, decimals, and fractions for basic maintenance duties.
• Ability to apply logical thinking to define and correct problems and follow written, oral, or diagrammed instructions.
• Proficiency in internet, word processing, spreadsheet, and database management programs; property management system experience preferred.
• EPA certifications Type I and II or Universal for refrigerant recycling, plus all state and local jurisdiction certifications.
• Current valid driver’s license.

Physical Demands

• Regularly required to use hands, stand, walk, reach, climb, stoop, and squat.
• Must be able to access all exterior and interior parts of the property and amenities, work in all weather conditions, and operate golf carts where applicable.
• Ability to push, pull, lift, or carry up to 50 pounds independently and 150 pounds with assistance.
• Specific vision abilities include close, distance, color, peripheral, depth perception, and ability to adjust focus.
• Routine travel may be required to assist properties, attend training, or participate in business meetings.

Work Environment

• Works both inside and outside apartment buildings and in all areas of the property, including amenities.
• Frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant or hazardous.

Schedule

This position is scheduled for 40 hours per week. Typical site hours are 9:00 AM to 6:00 PM Monday through Friday, 10:00 AM to 5:00 PM Saturday, and 1:00 PM to 5:00 PM Sunday. Service Technicians must be available for on-call duties during evenings, weekends, and holidays and must perform essential job functions unaccompanied.