Maintenance Technician

About the Company

CCI is a nationwide full-service real estate platform focused on acquisition, asset management, property management, and development. We currently manage a diverse portfolio of around 8,000 apartments and townhomes, primarily aimed at providing affordable housing for seniors and persons with disabilities. Our properties also include conventional multifamily rentals, office, and light industrial buildings. With a team of around 400 employees spread across 30 states, CCI values diversity, inclusion, and continuous improvement. We are committed to cultivating a people-first company culture, where each teammate is empowered to contribute and grow through collaboration, technology, and innovative processes.

About the Role

As a Maintenance Technician I, you are eager to learn and grow within the field of property maintenance. You handle a mix of basic maintenance tasks and porter duties, playing a key role in the overall appearance and functionality of the property. You are proactive, have a strong work ethic, and take pride in providing a clean, safe, and well-maintained environment for residents. You are comfortable taking on new challenges, ready to support your team, and excited about hands-on work. Your reliability, customer-service-oriented mindset, and willingness to go the extra mile make you a key player in creating a positive living experience for our residents.

Responsibilities

• Perform maintenance and repairs as directed by the Maintenance Supervisor or Property Manager, including minor plumbing, electrical repairs, painting, and general handyman work.
• Prepare vacant units, including basic cleaning, minor repairs, painting touch-ups, necessary repairs, and trash removal to ensure units are ready for new residents.
• Conduct regular inspections of common areas, building exteriors, and grounds to identify maintenance needs, safety hazards, and areas requiring attention; report findings to the Maintenance Supervisor or Property Manager.
• Clean and maintain common areas, such as hallways, lobbies, stairwells, and community rooms, to ensure they are clean, safe, and welcoming.
• Conduct regular grounds maintenance, including litter picking, snow removal, and basic landscaping duties.
• Assist in routine inspections of building systems, equipment, and common areas to identify potential maintenance issues.
• Report any safety concerns or hazardous conditions to the Maintenance Supervisor or Property Manager promptly.
• Participate in company safety training programs and follow all safety protocols during maintenance activities.
• Assist with tracking inventory of cleaning supplies, parts, maintenance tools, and equipment; alert the Maintenance Supervisor or Property Manager when supplies need replenishing.
• Ensure all tools, equipment, and supplies are stored properly and maintained in good working condition.
• Identify and mitigate potential safety hazards in the building and grounds, promptly addressing any issues to ensure a safe living environment for residents and staff.
• Participate in and support company-approved safety and emergency training programs.
• Respond to emergency situations, making thoughtful and well-informed decisions to protect residents and assets.
• Ensure all vendors and teammates use appropriate safety equipment while working at CCI buildings.
• Follow job-related safety regulations as prescribed by training guidelines.
• Interact professionally with residents, responding promptly to their concerns and questions regarding cleanliness, property appearance, and maintenance-related issues.
• Uphold CCI's standards for resident service, contributing to a positive living environment by ensuring the property is clean, well-maintained, and safe.
• Support office and maintenance teammates in delivering quality services, lending a helping hand when additional support is required.
• Document maintenance activities, work orders, and inspections in the property management system.
• Comply with the requirements of the Afterhours Call Handling Protocol should you choose to respond to emergency calls outside of your regular shift.
• Work collaboratively with your Property Manager, in-house Compliance Department, and National Maintenance to ensure your property is in compliance with all applicable Federal, State, local, and lender requirements, including but not limited to:
  • HUD inspection requirements (e.g., REAC/NSPIRE)
  • State agency (LIHTC) and lender inspections & refinance requirements (e.g., Property Capital Needs Assessment work)
• Embrace the company’s use of technology by optimizing the use of Yardi Maintenance Mobile.
• Utilize company-provided IT equipment for tracking daily hours, assets, ordering supplies, completing inspections, and work orders.
• Apply property construction and maintenance techniques and ability to use power and hand tools to perform repairs, maintenance, and renovation.
• Perform any other related duties as assigned.

Requirements

• Previous experience in maintenance or janitorial work preferred.
• Basic handyman skills, including the ability to perform minor repairs, change light bulbs, unclog drains, and carry out general maintenance tasks.
• Strong attention to detail, with an ability to spot cleanliness or maintenance issues that need addressing.
• Excellent customer service skills, with a friendly and professional demeanor when interacting with residents, teammates, and visitors.
• Ability to work independently and take initiative to complete tasks without constant supervision.
• High school diploma or equivalent is preferred.
• A valid and current driver’s license is required for this position.

Physical Demands

• This is a highly active role that requires regular walking, standing, bending, stooping, and reaching.
• Must be able to lift and carry up to 50 pounds.
• May be required to work both indoors and outdoors in various weather conditions, including rain, snow, or extreme heat, to maintain the property.
• Frequent use of cleaning equipment and tools, such as vacuums, mops, brooms, leaf blowers, and snow shovels.

Tools & Equipment

CCI provides all required tools, equipment, and supplies required to carry out the duties outlined in this job description. Use of personal tools, supplies, or equipment is not permitted.

Benefits

• 10 holidays per year
• Paid Time Off (PTO)
• Medical, dental, and vision insurance
• Basic life insurance & supplemental benefits
• HSA/FSA
• Employee Assistance Program (EAP)
• 401(k) Plan
• Other rewards throughout the year