Maintenance Support Technician, Road Transport US

Duties and Responsibilities

• Perform light repair and maintenance work on Class 8 tractors and trailers, including but not limited to: lights, mudflaps, hoses, minor mechanical adjustments, and DOT inspections.
• Respond to field service needs and driver breakdowns within assigned region, ensuring timely and safe resolution.
• Conduct equipment condition assessments and determine appropriate repair paths (mobile repair vs. shop/vendor).
• Initiate service and repair work by diagnosing issues, developing repair estimates, verifying warranty/service coverage, and writing repair orders (ROs).
• Maintain company-provided tools, truck, and equipment in clean, safe operating condition.
• Serve as a mobile communicator and liaison between drivers, maintenance vendors, dispatch, and internal departments.
• Ensure driver concerns, equipment issues, and safety needs are accurately captured and communicated to vendors and internal stakeholders.
• Follow up with repair shops and vendors to verify recommended services are completed correctly and documented.
• Support parts procurement as needed, including sourcing, ordering, and tracking materials.
• Prepare, coordinate, and maintain licensing, permitting, and compliance documentation for assigned equipment.
• Ensure timely submission of invoices and repair documentation to Accounts Payable.
• Travel extensively by road (and occasionally by air) to support fleet operations across assigned regions.
• Perform other duties as assigned to support fleet safety, uptime, and operational needs.

Qualifications

• High School Diploma or GED required.
• Class 8 truck and trailer mechanical experience or working knowledge required.
• Valid Class A Commercial Driver’s License (CDL-A) required.
• Must have and maintain a valid in-state driver’s license with an acceptable driving record.
• Ability to troubleshoot issues and perform light repairs safely and effectively.
• 2+ years of diesel, tractor/trailer, or fleet maintenance experience.
• Ability to learn and utilize maintenance management and service database systems.
• Basic understanding of DOT regulations and FMCSA compliance standards.
• Prior field service or mobile maintenance experience strongly preferred.