Maintenance Support - Embassy

About the role

Keeps every aspect of the property in good repair and safe working order, maintains a high-quality level of work, and responds to guests’ needs in a timely, efficient, friendly, and professional manner.

Responsibilities

• Complete all assigned work orders in a timely manner.
• Adhere to all brand standards for maintenance and safety.
• Maintain knowledge of all life safety systems including fire alarm and evacuation procedures.
• Test and maintain water content of swimming pool and whirlpool in accordance with local and state requirements as directed.
• Inspect, maintain, and clean outside grounds, including parking lot, curbs, and landscaping.
• Repair furniture and structures such as cabinets, tables, chairs, windows, bed frames, etc.
• Perform painting, touch-up painting, and finishing of furniture and building.
• Check and repair electrical systems such as refrigerator controls, phone systems, televisions, lock systems, HVAC units.
• Check and make quality repairs on general plumbing systems such as pipelines, toilets, tubs, sinks, whirlpools, pools and drains.
• Maintain a clean and attractive work area, uniform, and person.
• Maintain and test all life safety systems as directed.
• Responsible for security of guests, fellow employees and hotel assets.
• Must be CPR certified, MSDS trained, and have completed brand-specific training program.
• Perform any other required duties as requested by the Chief Engineer, General Manager, and Manager on Duty to aid in better operation of the hotel, restaurant, lounge, and service to the guests.
• Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc.
• Communicate with guests in a friendly and courteous manner.
• Never eat, drink, or smoke in guest view.
• Immediately report guest issues to Manager on Duty.
• Always be in proper uniform.
• Do not make any purchases without a purchase order approved by Chief Engineer and General Manager.

Required Skills/Abilities

• Valid driver’s license and dependable transportation available to pick up supplies.
• General knowledge in carpentry, drywalling, painting, plumbing, roofing, and landscaping.
• Outgoing personality and excellent customer service.
• Ability to work a flexible schedule including weekends, evenings, and holidays.
• Dependable, honest, and ability to work well with others.
• Ability to troubleshoot and repair routine mechanical and plumbing malfunctions in hotel systems and equipment.
• Willing and able to be responsive to complaints about maintenance.
• Ability to communicate in English.
• Self-starting personality with an even disposition.
• Ability to maintain a professional appearance and manner.
• Ability to communicate well with guests.
• Willing to “pitch-in” and help co-workers with their job duties and be a team player.
• Ability to recognize potential safety hazards and security problems in the hotel and act accordingly.

Physical Requirements

• Stand/walk on feet for 8 hours and work in a restrictive space/environment.
• Eyesight enabling vision both near and far.
• Finger dexterity for operating machinery and hand tools, and computer.
• Ability to speak in a clear, understandable voice and hear at a basic level.
• Ability to bend, stretch arms overhead and lift and/or carry up to 100 pounds.