Maintenance Supervisor - Student Housing

About the Role

The Maintenance Supervisor has primary responsibility for the physical integrity of each community and proper maintenance and oversight. The majority of a Maintenance Supervisor’s time is involved in scheduling work orders, preparing new apartments for occupancy, and completing on-going maintenance projects.

Responsibilities

• Providing excellent service to residents, guests, employees, and contractors
• Overseeing the maintenance staff for the community
• Providing training to all maintenance staff members to fill in as necessary
• Scheduling work orders and maintaining the community within budget guidelines
• Overseeing completion of routine service requests within 24 hours
• Developing maintenance and cleaning schedules for all areas, including common areas, amenities, breezeways, parking lots, and entrance areas
• Keeping the maintenance shop organized and clean
• Purchasing maintenance supplies in accordance with budget guidelines
• Adhering to government policies, including OSHA and EPA guidelines
• Reviewing work with outside contractors prior to completion
• Maintaining operations and response plans for issues like asbestos, lead, and mold

Specific Responsibilities

Daily/Weekly:

• Attend daily Community Manager meetings to review maintenance issues and make-ready status
• Inspect common areas daily before 10 am
• Ensure grounds inspection on peak days, with trash pick-up segmented across the property
• Conduct maintenance staff meetings to enforce uniform standards, review shop cleanliness, and discuss supply status
• Schedule maintenance coverage during all operating hours
• Update make-ready boards and schedules daily
• Ensure 24-hour response to work orders
• Inspect move-outs after Community Manager to determine necessary repairs
• Maintain key logs and ensure all keys are accounted for daily
• Provide on-call coverage during non-business hours
• Enforce trash standards and put out trash notices daily
• Maintain MSDS/OSHA/EPA logs daily
• Update the Community Service Register (CSR) and maintain preventative maintenance schedules
• Check irrigation weekly and oversee trash compactor coverage on weekends
• Review overtime weekly and communicate status to the Community Manager
• Check maintenance inventory weekly and order supplies as needed
• Ensure common area maintenance on weekends and Saturday afternoon cleans
• Oversee pool maintenance weekly during the season

Monthly:

• Conduct monthly car checks and delegate weekly checks to maintenance staff
• Perform required inspections as detailed in the CSR
• Walk the property with the landscaping contractor to review landscaping and irrigation
• Inspect breezeways and walk the property with the Community Manager to review the monthly inspection checklist
• Conduct monthly safety/training meetings
• Develop a calendar for breezeway cleans and other non-daily tasks

Quarterly/Ongoing:

• Oversee quarterly filter change-outs and inspect units for mold and other issues
• Ensure maintenance staff has proper training and certifications
• Maintain a log of warranty dates for major appliances and HVAC
• Maintain an emergency vendor list for critical functions
• Keep an accurate inventory of equipment and provide quarterly updates to the Community Manager

Move-Out/Move-In Unit Inspection:

• Start unit inspections at least 90 days prior to move-in
• Coordinate vendors during the process and ensure they stay on schedule
• Meet with the Community Manager within 15 days of move-in to review inspection forms
• Coordinate post-move-in inspections within 90 days

Annually:

• Keep a log of required capital projects and review needs with the Community Manager during budgeting

Qualifications

• Working knowledge of electric, plumbing, HVAC, and basic construction
• Ability to read and interpret technical procedures and governmental regulations
• Strong written and verbal communication skills
• Ability to solve practical problems and interpret instructions
• Proficiency in basic math and budget understanding
• Professional demeanor and excellent customer service skills
• Leadership, management, and training abilities
• Organized, detail-oriented, and able to work under pressure
• Must have own tools and ability to work from ladders, lift heavy loads, and work weekends/overtime as needed

Education and Experience

• Associate degree or equivalent from a two-year college or technical school
• 2-3 years of hands-on general maintenance experience
• 2-3 years of experience in installation, maintenance, troubleshooting, and repair of building mechanical systems (HVAC, plumbing, electrical)
• Basic computer skills for data entry and system programming

Certificates, Licenses, Registrations

• Must be HVAC certified