Maintenance Specialist

Key Responsibilities

• Embody and communicate the Enterprise’s Vision, Corporate Purpose, and Values through daily ownership of the restaurant’s facilities and equipment.
• Model Chick-fil-A’s culture by demonstrating ownership, stewardship, integrity, professionalism, positivity, teamwork, and servant leadership.
• Take initiative in identifying opportunities to improve the safety, functionality, organization, and appearance of the restaurant.
• Demonstrate a commitment to continuous improvement by proactively identifying, communicating, and implementing maintenance and facility solutions.
• Maintain equipment and facilities in a condition that supports Chick-fil-A food safety and operational standards.
• Ensure equipment is routinely inspected, cleaned, maintained, and repaired according to established processes, procedures, and a maintenance calendar.
• Complete preventative maintenance and identify potential equipment issues before they impact restaurant operations.
• Maintain and deep clean kitchen equipment to support food safety, equipment longevity, and operational excellence.
• Follow all established safety, sanitation, and food safety procedures at all times.
• Communicate cleaning, sanitation, and maintenance concerns to Directors and General Managers and ensure appropriate follow-up.
• Assess restaurant equipment on a pre-determined schedule to identify necessary repairs, preventative maintenance, and replacement needs.
• Maintain and repair equipment throughout the Front of House and Back of House when appropriate and within the scope of the role.
• Troubleshoot equipment issues and determine whether repairs can be completed in-house or require an outside technician.
• Maintain a detailed maintenance calendar and equipment records documenting repairs, preventative maintenance, and outstanding needs.
• Maintain an organized log of maintenance and repair history for each major piece of equipment.
• Develop and maintain preventative maintenance schedules for restaurant equipment.
• Maintain equipment in accordance with established best practices and equipment documentation, including but not limited to fridges, Henny Penny equipment, fryers, HVAC systems, ice makers, ovens, drains, etc.
• Conduct routine inspections of the restaurant’s interior and exterior facilities to identify maintenance, repair, cleanliness, and safety needs.
• Identify minor building repairs and determine when corporate facilities or outside vendors need to be engaged.
• Lead all communications with outside facilities and vendors with proactive follow-up.
• Monitor and maintain: Drive-Thru canopies and related structures, Walls and other building surfaces requiring repair or paint, Door enclosures and door sweeps, Dumpster enclosures and waste management areas, Dining room seating and fixtures, Interior and exterior lighting, Sidewalks, parking lot and curbs, interior and exterior drains.
• Ensure storage areas are organized and appropriately labeled to support efficiency, safety, and accessibility.
• Complete routine and deep cleaning of equipment, facilities, and operational areas.
• Help lead quarterly Maintenance Days and restaurant-wide cleaning initiatives.
• Develop and maintain systems that promote organization, cleanliness, and consistent facility standards.
• Delegate appropriate minor cleaning and organization tasks to Team Leaders and Team Members and follow up on completion.
• Identify opportunities to improve cleaning systems, organization, and overall restaurant appearance.
• Ensure all maintenance and cleaning areas are maintained in a safe, organized, and professional condition.
• Communicate with General Managers and Directors, and the Operator, as needed, all daily, weekly, and monthly maintenance priorities, goals, and requirements.
• Communicate maintenance concerns, completed repairs, outstanding needs, and recommendations clearly and consistently.
• Build trust through reliability, follow-through, and consistent ownership of assigned responsibilities.
• Support the training and development of Back of House Maintenance Team Members.
• Provide clear expectations, coaching, and guidance related to cleaning, organization, equipment care, and maintenance procedures.
• Delegate appropriate maintenance and cleaning responsibilities while maintaining accountability for completion and quality.
• Identify opportunities to develop Team Members’ knowledge and skills related to maintenance and facility standards.
• Model safe, organized, and efficient maintenance practices for Team Members.

Required Skills and Experience

• Demonstrated ability to work independently while maintaining strong communication and accountability to leadership.
• Strong critical thinking and problem-solving skills with the ability to troubleshoot equipment and facility concerns.
• Strong understanding of cleanliness, sanitation, food safety, and safe equipment practices.
• Ability to identify maintenance priorities and develop organized plans for completing necessary work.
• Strong organizational skills and attention to detail.
• Ability to maintain accurate maintenance calendars, records, and equipment logs.
• Ability to communicate professionally and effectively with Team Members, Team Leaders, Directors, vendors, and Corporate partners.
• Ability to lead, coach, and influence Team Members through positive leadership and accountability.
• Demonstrated ability to prioritize and manage multiple tasks simultaneously.
• Ability to remain calm, organized, and professional in high-stress or time-sensitive situations.
• Self-motivated and disciplined with a demonstrated willingness to take initiative and assume responsibility.
• Ability to work effectively in a hot, noisy, fast-paced restaurant environment.
• Commitment to safety, food safety, cleanliness, organization, and operational excellence.
• Demonstrated stewardship of company equipment, facilities, and resources.
• Ability to handle equipment, pans, pots, and materials while navigating shelving and storage areas at varying heights.
• Reading, writing, basic math, and verbal communication skills required.

Additional Qualifications

• Positive, growth-oriented mindset.
• Flexible availability including early mornings, late evenings, weekends, and holidays.
• Ability to stand for up to 8.5 hours and lift up to 50 pounds.
• Reliable transportation.
• Authorized to work in the United States.
• Passion for Chick-fil-A and a commitment to personal and professional growth.