Maintenance Porter

About the role

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences — no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking because it’s important, it's everywhere, and it impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable — giving us back our most valuable asset, time.

Responsibilities

• Perform facility maintenance duties and customer interface; previous experience preferred but not required in all positions; must be able to perform with minimum supervision.
• Perform all maintenance and cleaning tasks noted in checklists and as directed by the facility manager/supervisor to ensure all dirt, dust, litter, and debris is removed from all areas using brooms, mops, brushes, and other hand tools.
• Walk garage daily to note and correct any maintenance problems.
• Sweep and pick up around entrances, exits, stairwells, and clean surface area rails on all levels, the booth, the office, and rest rooms.
• Empty all trash cans in the garage, the booth, and the office.
• Paint any and all areas of the facility as directed (poles, signs, doors, walls, curbs, islands, gates, etc.) to ensure painted surfaces are properly maintained and look neat and clean.
• Replace burned out bulbs.
• Apply oil absorbent to oil spills.
• Submit requests for repairs or maintenance.
• Check conditions of safety items such as gate arms to ensure clearance bars are secure.
• Check ticket spitters and gates daily for proper operations, ticket supply, accuracy of time on clock, and general appearance.
• Provide ticket and record gate counters to the Manager.
• Keep an inventory of janitorial supplies.
• Maintain a garage/lot sweep sheet.
• Operate automatic sweepers, scrubbers, outdoor equipment such as weed eaters, lawnmowers, or other electrical tools to repair or construct items, as applicable.
• Shovel, plow, or blow snow from entrance or exit ramps and designated areas using shovels, snow blowers, and other light duty equipment.
• Report any unknown, observed, or suspected violations of company policy, safety hazards, or unusual occurrences to the Facility Manager in a timely manner.
• Practice the Three Keys to Customer Satisfaction including the Five Customer Service Behaviors to ensure successful customer interactions.
• Assist customers within the facility or as directed by the Facility Manager/Supervisor.
• Resolve customer complaints independently or with the aid of a supervisor.
• Be familiar with all aspects of the operation and cover other duties including cashier, attendant, etc. on an as-needed basis.
• Maintain a neat and clean appearance and arrive and remain in complete uniform before and during scheduled shifts.
• Perform other duties as assigned.

Qualifications

• Education/Experience: High School Diploma or a combination of experience and education. May require facility maintenance, electrical, and/or painting experience and/or skills training depending on the job assignment and facility.
• License Requirement: Valid state-issued driver’s license with current address and acceptable driving record required only if expected to drive a company vehicle or drive on company business.
• Availability to Work: Special shift requirements vary by location; availability to work 3rd shift and/or weekends may be required.
• Oral Communication: Speaks clearly; listens and gets clarification; responds well to questions.
• Written Communication: Writes clearly and informatively; able to read and interpret written information.
• Customer Service: Maintains positive attitude; responds to requests for service and assistance.
• Adaptability: Adapts to changes in the work environment; able to deal with change, delays, or unexpected events.
• Judgment: Exhibits sound and accurate judgment.
• Professionalism: Reacts well under pressure.
• Language Ability: Ability to read, write, and interpret the English language; ability to respond to common inquiries or complaints from customers.

Physical Demands

• Regularly required to use hands and fingers and to communicate with customers and fellow employees.
• Frequently required to sit; reach with hands and arms; stand or walk for long periods of time (up to 8 hours).
• Frequently required to climb, balance, stoop, kneel, and crouch.
• Required to twist, turn, stretch, and bend on a frequent basis.
• Must be able to lift and move 50 pounds or more regularly.
• Must be able to move in a relatively quick manner.
• Specific vision abilities: close vision, peripheral vision, and ability to adjust focus.
• Ability to withstand working with dust, chemicals, and other possible irritants.
• Ability to work in extreme weather conditions (rain, snow, cold, heat).

Pay

Salary Range: $18.50 per hour

Benefits

• Medical, dental, and vision insurance
• Flexible spending accounts
• Long-term and short-term disability
• Life insurance
• Accident insurance
• 401(k) plan
• Paid time off

Location

Chicago, IL, USA