Maintenance Performance Engineer

Responsibilities

• Own the performance of Exotec systems at client sites
• Oversee the reliability of client sites, analyzing performance, and creating and executing performance improvement plans
• Analyze the root cause of issues escalated from Exotec Control Center
• Act as level 2 escalation for non-core products (3rd party conveyors, etc.)
• Work directly with clients to diagnose and resolve interoperability issues
• Plan and execute site software and system updates
• In conjunction with the sites managers, coach on-site technicians on site best practices to support uptime targets
• Propose and help drive maintenance procedures and process improvements across North America and globally
• Actively engage with Exotec R&D and product teams on specific maintenance issues
• As part of the client team, work with the client contract engineer and sites manager to respond to client requests, including monthly performance reporting

Requirements

• We strongly encourage applications from candidates of all genders to help us build a truly inclusive environment.
• 5+ years of robotics maintenance experience, ideally in the industrial automation, materials handling, warehousing and/or logistics sectors
• Bachelor's degree or equivalent in engineering required
• Broad knowledge on software, mechanical and electrical engineering
• Strong analytical and data interpretation skills with an enjoyment for solving problems, both big and small
• Customer service mindset
• Able to collaborate with others as well as drive your own work
• A comfort in communicating regularly with clients, contractors and suppliers
• Travelling up to 60% to client sites across North America

Benefits

• Competitive compensation package, inclusive of salary, annual bonus and financial incentives for travel
• Comprehensive medical, dental and vision coverage
• Generous vacation and time off policy
• 401(k) with company match up to 5%
• Continuous opportunities for training and development in a quickly growing company
• Beautiful, newly renovated office space in midtown Atlanta