Maintenance Manager - Small Properties

About the Role

Reporting to the Property Manager, the Maintenance Manager performs administrative and skilled supervisory work in the maintenance and repair of apartment buildings. The incumbent plans, schedules, assigns, supervises, and coordinates the work of a maintenance crew in the performance of skilled tasks in several mechanical and building trades. All activities must support Knoxville’s Community Development Corporation’s (KCDC) mission, strategic goals, and objectives.

Supervisory Responsibilities

The Maintenance Manager supervises a team of maintenance workers, including Custodians, Apartment Maintenance Technicians, and Maintenance Supervisors.

Responsibilities

• Supervises the work of staff including: assigning, planning, and reviewing work; evaluating work performance and completing performance evaluations; coordinating activities; maintaining standards; allocating personnel; selecting new employees; training staff; acting on employee problems; and recommending and implementing discipline.
• Plans, organizes, and coordinates the work of skilled, semi-skilled, and unskilled workers engaged in maintenance and repair activities in building and mechanical trades such as basic carpentry, electrical, and plumbing.
• Ensures effective utilization of Yardi within the maintenance team.
• Adheres to budget and KCDC purchase order procedures.
• Collaborates with Property Manager and Housing Operations Director to identify long-term capital needs and bid collection.
• Reviews daily work orders and prepares work schedules; schedules all major, special, and emergency repair and maintenance projects; determines work priorities.
• Inspects work in progress and upon completion; reviews and makes decisions on difficult and unusual work problems; inspects contracted maintenance work for compliance.
• Performs maintenance and repair activities in building and mechanical trades such as carpentry, electrical, and plumbing.
• Develops and implements preventative maintenance programs; implements safety and training programs; ensures compliance with safety policies, rules, and regulations.
• Interviews applicants and recommends hiring; provides employee guidance and counseling; evaluates employee performance; recommends and/or takes disciplinary action as necessary.
• Maintains on-site inventory; requisitions and/or orders equipment, materials, and supplies.
• Maintains records and files; prepares regular and special reports.
• Ensures payment of maintenance-related bills in ProcureIT; enters blanket work orders and pays bills as required.
• Performs other duties as assigned.

Requirements

Knowledge, Skills, and Abilities

• Knowledge of standard practices, methods, tools, equipment, and materials used in mechanical and building craft trades.
• Knowledge of hazards and safety precautions of the mechanical and building trades involved.
• Skill in the use of tools, equipment, and materials pertinent to the mechanical and building craft trades.
• Ability to plan, schedule, assign, supervise, and coordinate the work of skilled, semi-skilled, and unskilled employees.
• Ability to follow oral and written instructions, communicate effectively both orally and in writing, and keep records and prepare reports.
• Ability to operate and use a personal computer.
• Ability to establish and maintain effective working relationships with superiors, subordinate employees, fellow employees, and residents.
• Ability to assist in hiring new employees, evaluate performance of subordinates accurately and timely, correct deficiencies, and guide and assign personnel.
• Ability to establish, monitor, and achieve objectives through skillful delegation of duties.
• Ability to orient other employees and explain organizational policies, rules, regulations, and procedures.
• Ability to establish and maintain effective working relationships with internal customers, external customers, residents, and the general public.

Behavioral Competencies

• Problem Solving and Analysis: Systematically identifies, analyzes, and resolves existing and anticipated problems to reach optimum solutions in a timely manner.
• Program and Project Management: Plans, manages, and evaluates specific activities to deliver desired outputs.
• Strategic Capability and Leadership: Provides mission, sets direction, and inspires others to deliver on the organizational mandate. Manages performance by providing regular feedback and reinforcement. Decisions are based on ethical and socially responsible principles.
• Effective Communication: Prepared, clear, concise, and organized in all facets of communication to fully establish understanding. Actively listens and adapts messages appropriately for the audience.
• Customer Service: Provides timely, courteous, and quality service by anticipating individual needs, following through on commitments, and ensuring customers feel heard.
• Initiative: Proactively seeks solutions to resolve unexpected challenges. Actively assists others without formal direction and seeks developmental feedback.
• Job Knowledge: Exhibits requisite knowledge, skills, and abilities to perform the position effectively. Demonstrates understanding of policies, procedures, goals, and operational requirements.
• Responsiveness and Accountability: Demonstrates conscientiousness, holds oneself personally responsible for work, and contributes a fair share of effort.
• Teamwork: Balances team and individual responsibilities. Exhibits objectivity, openness to others' views, and supports team success over individual interests.

Qualifications

• High School Diploma, GED, or vocational school equivalent and a minimum of four (4) years of experience supervising maintenance or construction projects. An equivalent combination of education and experience may be considered.
• Work experience in plumbing, carpentry, appliance, and/or electrical repair.
• Completion of related apprenticeship programs, coursework, or on-the-job training is preferred.
• Preference may be given to applicants with experience using Yardi property management software.

Certificates, Licenses, and Registrations

• Must have HVAC certification or gain certification within 1 year of hire date.
• Must have a valid driver’s license and be insurable under the Authority’s automobile insurance plan at the standard rate.

Physical Demands

The physical demands described are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities.

• Frequently required to travel to various Authority properties for cleaning and maintenance tasks.
• Daily movements include sitting, standing, reaching, grasping, and moving about the properties.
• Must be able to exchange information in person, in writing, and via telephone.
• Must regularly transport up to 50 pounds.

Work Environment

The work environment characteristics described are representative of those encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities.

• Generally works on Authority properties, which may involve exposure to a range of temperatures and weather conditions.
• Noise level may be loud, and the environment may be more hazardous than a standard office setting.
• May be required to work with contractors and Authority residents.