Maintenance Manager - Regional Operations Specialist

Responsibilities

• Serve as a brand champion and subject matter expert in KETTLER platform.
• Lead by example to maintain a professional image, positive climate, and a high-performing, engaged, customer-focused team.
• Deliver a positive customer experience, quality living environment, and the achievement of property goals.
• Serve as a mentor to team members throughout the portfolio.
• Manage and perform repair of all apartment/building interior and exterior areas.
• Cover community walks/inspections and maintain company and brand standards throughout all aspects of the community.
• Direct and participate in all property/ground upkeep and maintenance projects, including capital improvements.
• Manage Preventative Maintenance inspections and repairs to sustain peak efficiency operation levels for all property components.
• Solicit and analyze bids, assess work once completed, and track invoices to guarantee timely payment.
• Coordinate all contracted services and monitor vendor performance, ensuring compliance with KETTLER guidelines.
• Manage all maintenance operations in the most cost-effective manner and maintain accurate records for all services performed.
• Partner with Community Manager in managing maintenance budgets, ordering necessary supplies, and achieving budgeted NOI.
• Contribute to the recruitment, supervision, coaching, and development of maintenance team members.
• Reinforce monthly staffing schedules, ensuring 24/7 emergency coverage.
• Manage make-ready timeline per regional guidelines, keeping downtime to a minimum.
• Must carry a cell phone and be responsible for taking calls for after-hour emergency maintenance, including nights and weekends on a rotational basis.
• Monitor, manage, and minimize maintenance personnel overtime.
• Coordinate daily meetings with property manager to provide updates for maintenance projects.
• Conduct Monthly & Quarterly Safety Meetings and monitor direct reports' adherence to KETTLER safety guidelines.
• Utilize company guest suites/resources as available to minimize travel expenses.
• Other duties as assigned.

Qualifications

• 4+ years of experience in maintenance field.
• 2+ years of supervisory experience.
• Must have a current, valid driver’s license.
• High School Diploma, Bachelor’s Degree preferred.
• Demonstrated leadership ability and proven history of success with maintenance operations.
• Universal EPA/CFC Certification required.
• Must be willing to travel within the DMV, in addition to regional locations as requested by Area Manager.
• Must possess expertise in troubleshooting maintenance systems, including but not limited to plumbing, electrical, carpentry, appliance repairs, VFDs boilers/chillers, cooling towers, VAV boxes, and HVAC (heat pumps, water source heat pumps, gas/ electric furnaces, and water heaters).
• Able to read blueprints.
• Must be willing to work weekends as necessary.
• Must have personal/reliable transportation to respond to on-call emergencies as they occur.
• Computer proficiency and experience utilizing property management systems, preferably Yardi platform.
• Excellent verbal and written communication skills in English and ability to interact with residents and internal and external customers in a positive, professional manner.
• Ability to walk the grounds and apartments, ascend stairs around the property, lift 60 lbs., climb ladders over 10 feet, and perform other general physical activities.
• Working knowledge of applicable Landlord Tenant Laws, Fair Housing mandates, and other legal issues affecting property management.