Maintenance Manager, Newport Beach

About the Role

We are looking for a talented and solutions-oriented individual to support our Lake Tahoe homes and owners. This person will play a critical role in ensuring our owners have the best possible experience, covering our Pacaso properties as we grow. The ideal candidate will handle a variety of single-family home maintenance issues while maintaining a high level of customer service.

Responsibilities

• Create a welcoming environment for our owners by ensuring their homes are well maintained through preventative maintenance and regular inspections
• Handle a variety of maintenance tasks in our homes, including traveling to different locations; flexibility and adaptability are a must
• Quickly solve owner-reported issues regarding maintenance, as needed
• Troubleshoot appliances, cable/Wi-Fi, basic HVAC, light plumbing, and light electrical issues
• Perform basic pool maintenance
• Prepare a scope of work during the inspection period for each home, identifying issues and logging future maintenance items both pre- and post-ownership
• Maintain a catalog for each Pacaso in your market, detailing the equipment and systems in use to ensure quick service work
• Create preventative maintenance work orders and schedule them in accordance with our turn days
• Perform other responsibilities as needed; life is unpredictable

Requirements

• Possess a leader’s mindset and a broad skillset; take charge of situations and bring people and resources together to get the job done
• Have a "can do/will do" attitude; prioritize owners and be willing to step in on weekends and holidays when needed
• Attention to detail and willingness to ask questions or suggest improvements
• Ability and willingness to travel to where the need is
• Clear and decisive communication to keep all stakeholders informed
• Tech-savvy, able to manage work orders and update tasks on an online platform with high responsiveness
• Own tools and equipment, a valid driver’s license, and reliable transportation
• Able to maneuver tight spaces and lift heavy objects (up to 50 lbs)
• Experience solving various maintenance issues within single- and multi-family homes

Preferred Qualifications

• Pool/spa maintenance experience
• HVAC maintenance experience
• Home security systems experience
• Home automation installation and troubleshooting experience

Benefits

• Competitive base salary of $85,000 with an additional tools and vehicle stipend
• Meaningful equity—every crew member shares in what we're building
• Discretionary time off—take the rest you need, when you need it
• Premium medical, dental, and vision coverage for you and your family
• Sponsored memberships to One Medical, Peloton, and WellHub for whole-person, modern healthcare
• 401(k) to help you build long-term security
• Paid parental leave for primary and secondary caregivers
• Home office stipend and a monthly internet and cell phone reimbursement for remote work
• Quarterly team gatherings and ongoing learning and development investment