Maintenance Manager - Luxury Apartment Community

About the role

UDR, Inc. and its affiliated companies are seeking a Maintenance Manager to join our team at our luxury apartment community located in Menifee, CA.

Responsibilities

• Manage and complete all resident service and maintenance requests as required.
• Manage service requests and completion of such including completing work orders as assigned and as necessary.
• Meet the service budget and manage the financial resources necessary to accommodate current and future maintenance and repair projects working within approved budget guidelines.
• Provide leadership with the service team as needed or directed by the District Service Manager including interviewing, orientation, training and provide feedback to the District Service Manager on their performance.
• Lead, direct, and supervise the service team in their day-to-day functions if applicable.
• Assist District Service Manager with reviewing and making Kronos timekeeping records for the service associates at the community.
• Manage and schedule the service support necessary to maintain the overall appearance, preventative maintenance, safety and OSHA/legal requirements to ensure the safety of residents and mitigate liability for the company.
• Conduct periodic inspections to assess effectiveness of policies and procedures and develop corrective action plans as needed.
• Develop standards for the cleanliness and overall appearance of the community’s grounds, amenities, building exteriors, market ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community.
• Manage, maintain, and report any amenity deficiencies to the Resident Services Manager and/or Community Director, whoever is designated as the property lead person.
• Schedule and supervise contractors/vendors.
• Manage vacant apartment turn schedules.
• Punch walks on all make-ready units as well as manage quality assurance of all vendor turns.
• Utility management for vacant apartments to ensure energy efficiency.
• Perform final walk for move-ins ensuring quality represents the company’s standard.
• Pre- and post-move out inspections, documenting and taking/attaching photos of unit condition.
• Provide determination for interior vacant condition for items to be replaced, such as carpet.
• Manage ROI installations to include administrative prep, vendor coordination, etc.
• Conduct weekly lighting inspections throughout the community, noting and resolving any issues per operational policy.
• Complete and or manage all community common area and resident service requests.
• Manage and oversee pest control for all units holding third-party vendor accountable.
• Provide inspections to all fitness equipment to ensure safe operation.
• Refrigerant (freon) usage and recovery log in compliance with Risk Management guidelines.
• Complete Cap Labor forms.
• Purchase supplies and equipment to maintain appropriate levels of inventory working within the budget guideline and through Ops Technology.
• Maintain equipment warranties and required follow-up.
• Provide superior customer service to internal and external customers.
• Train and mentor Service Technicians as needed.

Qualifications

• Minimum of five years’ experience in building and mechanical maintenance including HVAC, plumbing, electrical, appliance repair, painting and drywall.
• Minimum of three years’ experience supervising/managing associates.
• Extensive experience with vendor management.
• Administrative skills: communication and organizational skills, as well as project management and time management skills.
• Proficient in the use of application software and modern technology.
• EPA Type II or Universal certification preferred.
• Certified Pool Operator (CPO) certification a plus.

Skills

• Strong leadership and supervisory skills.
• Excellent communication and organizational skills.
• Project management and time management skills.
• Proficiency in software and technology.
• Vendor management experience.

Benefits

• Comprehensive benefits package.
• Company matched 401(k).
• Vacation and personal time (up to 10 vacation days, 6 sick days, 4 personal days, and 2 floating holidays per year) plus company observed holidays.
• Discounts to live in our best-in-class communities.
• Tuition reimbursement.
• Company sponsored events.
• Community service days.
• Annual President's Club held in Las Vegas, honoring our associates for their exceptional customer service and operational excellence.

Pay

Hourly Range: $33/hr. – $36/hr., depends on experience.

Schedule

N/A

Company Information

UDR, Inc., an S&P500 company, is one of the nation's largest owners and managers of residential apartment communities. Become a part of a company that is the industry leader of transformational change and operational innovation!

UDR is an Equal Employment Opportunity Employer. UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential.