Maintenance Manager, Charleston and Kiawah Island

About Pacaso Pacaso exists to enrich lives by making second home ownership possible and enjoyable for more people. We've reimagined the second home category — pairing a thoughtfully designed co-ownership model with simplified financials, equitable scheduling, and dedicated local property management, so owners get the joy of a true second home without the hassle. Since launch, Pacaso has facilitated more than $1.2 billion in gross real estate transactions and service fees across 40+ destinations in the U.S., Mexico, and Europe — including Aspen, Lake Tahoe, Napa, Malibu, Palm Springs, Cabo, Paris, London, and most recently Florence, Milan, and Rome. We've raised over $300 million in cumulative equity funding, closed the largest real estate Regulation A+ offering of 2025, and reserved the Nasdaq ticker PCSO as we build toward a public listing. Our work has been featured in The New York Times, The Wall Street Journal, Fortune, Forbes, CNBC, Bloomberg, and others. Recognition We're a Certified Great Place to Work and have been honored for both our culture and our category-defining work: No. 5, Forbes America's Best Startup Employers (2026) — our second consecutive Top 10 rankingNewsweek's America's Greatest Startup Workplaces (2025)Winner, 2025 Inman Best of Proptech Awards — Consumer Experience & Marketplace InnovationFortune & Great Place To Work Best Workplaces in Real Estate (2024)Best Workplace in the Bay Area™ (2023)LinkedIn Top Startup (2022) Glassdoor Best Places to Work, #6 (2022) The Maintenance Manager is the in-market execution owner of Pacaso’s Internal Maintenance function, a revenue-generating service line within Asset Management. This role is responsible for completing billable maintenance work, ensuring rapid resolution of home issues, and maintaining homes to Pacaso’s luxury standards. Operating as Pacaso’s internal vendor, the Maintenance Manager delivers high-quality, efficient repairs while partnering closely with Asset Managers to protect asset performance and owner experience. This role emphasizes execution excellence, cost recovery, and proactive asset care. Key Responsibilities Work Order Execution & Technical Delivery Receive, triage, and execute assigned maintenance work orders across a portfolio of homesComplete handyman repairs within defined scope, quality, and safety standardsDiagnose issues across core home systems (electrical, plumbing, HVAC basics, appliances, smart home tech)Escalate specialized or out-of-scope work to Asset Management with clear scoping and recommendationsEnsure all work is completed efficiently, correctly the first time, and aligned with Pacaso Home Standards Maintenance Queue & Dispatch Execution Partner with the Maintenance Coordinator to manage scheduling, routing, and daily execution prioritiesRespond to urgent and in-stay issues with speed and professionalismMaintain accurate and detailed work order notes, including diagnostics, actions taken, and outcomesCommunicate clearly on timelines, status updates, and completion outcomes Home Readiness & Quality Standards Ensure all repairs contribute to homes being consistently stay-ready, safe, and fully functionalIdentify and address root causes to prevent repeat issuesSupport Asset Managers in maintaining Pacaso Home Standards through high-quality executionFlag risks, recurring issues, and preventative maintenance opportunities proactively Billing & Documentation Track labor, materials, and completion notes accuratelyEnsure maintenance work is properly logged for property billing Qualifications 5–8+ years of experience in residential maintenance, handyman services, or property operationsStrong troubleshooting skills across home systems, appliances, and general repairsExperience working in high-end or luxury residential environments preferredAbility to prioritize and execute in a fast-paced, high-volume environmentStrong attention to detail and commitment to quality workmanshipComfortable using work order systems, mobile tools, and basic technology platformsExcellent communication skills and professionalism when working in occupied homesMust be able to lift 50 pounds Must reside in or near Charleston, Johns Island or Kiawah Island, South Carolina Compensation $85,000 salary and equity (RSU's) Why You'll Love Working Here We invest in our Crew the way we invest in our homes — thoughtfully, generously, and with care. Competitive base salary and meaningful equity — every Crew member shares in what we're buildingDiscretionary time off — take the rest you need, when you need itPremium medical, dental, and vision coverage for you and your familySponsored memberships to One Medical, Peloton, and WellHub for whole-person, modern healthcare401(k) to help you build long-term securityPaid parental leave for primary and secondary caregiversHome office stipend and a monthly internet and cell phone reimbursement to set you up for great remote workQuarterly team gatherings and ongoing learning and development investment Our Commitment Pacaso is proud to be an equal opportunity employer. We welcome applicants of every race, religion, national origin, gender, sexual orientation, gender identity, gender expression, age, ability, and background — including veterans and individuals with disabilities. We believe a Crew as diverse as the owners we serve makes Pacaso stronger, and we're committed to building a workplace where every voice belongs.