Maintenance Manager

About the Property

The Quarters Ames is a resort-style student housing community in Ames, Iowa, designed to serve students attending Iowa State University. The 195 unit, 518 bed community offers 2 or 3-bedroom units with amenities that include a swimming pool with hot tub, fitness center, golf simulator, and much more.

Responsibilities & Duties

• Demonstrate excellent customer service with residents, prospects, vendors, officials, and community members; prioritizing others and fighting for their highest possible good.
• Maintain exceptional curb appeal by conducting daily property walks alongside the maintenance team to identify improvement areas and clean and maintain the grounds.
• Perform general repairs in apartment units, common areas, and on building systems, including but not limited to electrical, plumbing, HVAC, appliance, and drywall work.
• Lead maintenance efforts relating to the annual turnover and make-ready process including furniture removal and installation, and oversight of additional temporary staff members and contractors.
• Review, assign, and follow-up on open work orders to ensure the work order is completed within company guidelines and standards.
• Collaborate with the Property Manager to ensure customer service standards are being met, work orders are being completed, and the property is functioning at a high level.
• Assist the Property Manager with vendor bids and manage contractor and vendor relationships, including the oversight of work to ensure quality product and service.
• Respond to after-hours emergency issues and fulfill the required on-call schedule.
• Monitor maintenance trends and develop/execute a preventative maintenance program to help minimize cost.
• Clean, organize, and maintain the maintenance area(s), including tools, equipment, materials, etc.
• Oversee the inventory and equipment management, partnering with the Property Manager to identify property needs and required inventory.
• Partner with the Property Manager to regularly review budgets and ensure maintenance expenses and CapEx projects remain within the approved financial guidelines.
• Attend regularly scheduled team and 1:1 meetings to stay up to date on general property operations.
• Maintain accurate and up to date records for maintenance operations, including asset tracking and regulatory logs.
• Maintain a professional appearance and adhere to the company dress code at all times.
• Assist with employee recruitment, interviewing, training and development in tandem with the Property Manager.

Requirements

• Three or more years of experience in building maintenance – student housing experience is a plus.
• Experience with appliance and HVAC repair is required.
• EPA Level II certificate (or higher) is preferred.
• One or more years of supervisory experience is preferred.
• Working knowledge of pool service and maintenance. Certified Pool Operator (CPO) certification is preferred or may be required upon hire, dependent on the property and local laws.
• A valid driver’s license is required.

Knowledge, Skills, & Abilities

• Ability to troubleshoot and find innovative solutions to maintenance issues.
• Exceptional customer service and communication skills.
• Proven experience with hands-on training and development of team members.
• Basic computer skills, including the ability to use property management software, email, and mobile devices to receive, assign, and complete work orders.
• Possess a high level of integrity and professionalism.
• Possess an understanding of property management standards including Fair Housing laws, Tenant/Landlord rights, and general real estate principles.
• Experience with Entrata software or a similar property management/work order system is preferred.
• Ability to pass a criminal background check.
• Ability to bend, kneel, stoop, reach, stand and be physically active for extended periods.
• Ability to lift up to 50 pounds.
• Ability to work in hot, cold, and wet environments.
• Ability to work independently.
• Ability to fulfill on-call duties as assigned.
• Ability to work extended hours during the turnover period, including nights and weekends.
• Minimal travel required, limited to occasional company events or as needed.
• This role is based fully in-person and requires daily onsite presence.

Schedule

This is a full-time position working a standard schedule, Monday - Friday from 8:30am to 5:00pm. Nights or weekends may be required from time to time dependent on business needs.

Pay

The compensation range for this position is $24.80 - $31.00 per hour plus bonus potential.

Benefits & Perks

• Medical, Dental, & Vision Insurance for employees and their families
• Vacation and Sick Time + 12 Paid Holidays
• 401(k) with company matching
• On-the-job training and career development
• Paid Parental Leave

This response is AI-generated, for reference only.