Maintenance Manager

About the role

Create and maintain a safe, aesthetically pleasing, and operable property overseeing the maintenance and upkeep of lodging rooms, public areas, meeting spaces, and restaurant and shop facilities, including heating, cooling, electrical and other utility systems within the guidelines of the resort's environmental commitment. Reports to the Director of Facilities. Exempt/salaried position.

Responsibilities

• Conduct various daily, weekly, and monthly building tours and inspections to ensure all systems and structures are in proper working order.
• Plan, schedule and perform preventative maintenance work in all resort structures, lodging units, systems and facilities to ensure they are properly maintained.
• Maintain the necessary maintenance records consistent with proper procedures and legal regulations.
• Ensure that all maintenance requests recorded in Guestware are resolved and closed out in an appropriate amount of time.
• Communicate effectively with the Director of Facilities on maintenance work, preventative maintenance, and upkeep being performed in Lodging Partner units.
• Assist the Property Project Manager in ensuring compliance with homeowner contractual agreements.
• Maintain homeowner billing information for all projects and invoice owners in QuickBooks.
• Plan, develop and implement new methods and procedures designed to improve operations, minimize operating costs, and effect greater utilization of labor and materials.
• Establish and maintain records and data pertaining to the physical property of Sundance.
• Review job orders to determine work priorities.
• Estimate worker‑hour requirements for completion of job assignments.
• Schedule maintenance staff and coordinate all maintenance efforts for each shift.
• Exercise leadership and diplomacy when coordinating and working with all levels of employees and outside contractors.
• Follow appropriate protocol when coordinating projects involving other departments.
• Code all invoices and forward to accounting in a timely manner.
• Coordinate allocation of resources between the Construction Manager and the Director of Facilities.
• Supervise all work to be done in‑house and any items contracted out.
• Ensure that staff possesses appropriate licensing and certifications in accordance with state and federal laws.
• Develop and implement an ongoing training program to keep skills up to date.
• Interpret, support, and enforce company policies and procedures to workers.
• Interpret specifications, blueprints, and job orders to workers and assign duties.
• Review and approve all parts and materials used for repairs and installations.
• Correct all unsafe conditions that are reported by staff or the safety department.
• Comply with OSHA standards and regulations.
• Educate staff on the resort's environmental commitment to strengthen the culture in the Maintenance department.
• Lead the department to achieve an average of 90 % or better in all service scores, including Forbes and Unifocus.
• Support the department in achieving annual departmental budgets.
• Ensure brand‑design satisfaction consistently meets the Resort Design Review Committee standards in all areas built or repaired by Maintenance.
• Achieve a 4‑star rating in Forbes Travel standards in all areas of maintenance and upkeep of resort facilities.

Management Skills

• Financial management and accountability, including preparation and adherence to departmental budget and willingness to implement improvements to achieve the financial goals of Sundance Partners, LTD.
• Ability to manage change effectively.
• Ability to conceptualize and implement the Sundance guiding principles.
• Provide leadership to position Sundance to achieve its vision.
• Communicate goals and objectives in a manner that inspires employees to live and apply the guiding principles.
• Clear, concise written and verbal communication skills.
• Ability to sell concepts and ideas to management, peers, and employees.
• Build morale and spirit.
• Instill a guest‑service attitude in all employees.
• Instill a “can‑do” attitude in all employees.
• Excellent time‑management skills.
• Follow, support and enforce company policies and procedures.
• Excellent problem‑resolution skills