Maintenance Manager

Job Purpose The purpose of this role is to help ISS become the world’s greatest service organization by providing service performance facilitating our customers’ purpose through people empowerment. The Maintenance Manager will supervise and lead the Operations & Maintenance Team and be responsible for implementing the overall direction, coordination, and evaluation of site maintenance activities. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws, as provided including interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems. The emphasis is on providing a world-class building services maintenance service. Key Responsibilities Perform supervisory functions common to a facility maintenance and utility plant operations organizationReview and evaluate performance and ensure quality standards are being metTake corrective action to resolve problemsUnderstand the Owner’s building operations rules for the building(s) under care and as provided by the Account ManagerWork with the General Manager to ensure efficient utilization of staff Make Task assignments as needed for Work Tickets and Preventative Maintenance Work Orders for the O&M TeamSolve problems within procedural limitationsEnsure staff complete PM’s and work orders as scheduled each monthEnsure the Operations & Maintenance Documents (Documents Library) of Drawings, O&M manuals, Site Operators Manual, etc. are up to date and neatly stored and easily and readily retrievableReview, edit, and maintain SOPS/MOPS/EOPS as appropriate for site operationsWithin the space provided, maintain effective storage and inventory of; spare parts, tools, and service equipment in a neat and orderly manner Dispose of broken tools, unusable spare parts, and waste materials associated with the O&M program in accordance with management’s instructions Coordinate with contractors and vendors as needed for the effective and safe accomplishment of maintenance and project work; This task is to see that contractors and vendors may safely arrive on site, access the facilities properly, be escorted to their work areas, and other safety precautions, with work teams debriefed and safely escorted off site. The preservation of the critical load and the safety of the teams and other site users are top priority Provide data for reports as required and other status reports, equipment evaluations or scope of work for outside contractors as needed Provide or direct equipment and system operational modifications, such as critical switching, lockout/Tagout, and safe working area set up so that specialty subcontractors may perform assigned or contracted duties while minimizing risk to workers Direct the resolution of operational and maintenance problems to ensure minimum costs and prevent operational delays Assist in obtaining and evaluating subcontractor and vendor quotes, for site or facility projects. Assist the General Manager by ensuring all assigned employees are aware of and comply with Company, government and client policies, procedures, and regulations Available for 24/7 work and emergency corrective maintenance/action activitiesComply with all Group, and HSEQ requirements and programs, as provided KEY COMPETENCIES Qualifications Minimum 10 years practical experience of Technical Services, with 3 years as Engineering Manager, Chief Engineer or equivalent - preferably in integrated facilities management within a critical building or data center environmentBS or AS degree or equivalent vocational training in Electrical/Mechanical Engineering or related fieldRelevant licenses to role, e.g. refrigeration, boiler operator, plumbing, OSHA, licensed operating engineer, etc.Strong knowledge of Work Order Control procedures and Computerized Maintenance Management Systems, Tririga by IBM a plusStrong knowledge of building management systems (BMS), Automated Logic a plusExperience with subcontractor and vendor contract managementExperience with managing key performance indicators as provided by General ManagerExperience with capacity planning and reportingAble to use hand tools, test equipment, and knowledge of maintenance shop practices with previous experience at the Journeyman level (Electrical and Mechanical Equipment systems) Must be able to use personal computers, MS Office (Word and Excel)Knowledge of mathematical concepts such as probability and statistical inference.Able to read, analyze, write procedure manuals, and interpret general business periodicals, journals, technical, procedures, or governmental regulations Ability to effectively communicate through cell phone, email, conference calls, texting toolsExperience of High-Risk Activities and evidence of Safe Systems of Work training Skills Ability to explore a situation, assess and offer different options to formulate a plan that meets or exceeds objectives and expectations Communicates effectivelyBusiness insightOrganizational savvyCollaborationBeing resilientManages ambiguityEnsures accountability HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns. ISS offers full-time employees a variety of benefits including medical, dental, life, and disability insurance, as well as a comprehensive leave program based on employment status. The annual salary range for this position is $86875.00 per year- $104900.00 per year. Final compensation will be determined based on experience and skills and may vary from the range listed above. As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate. This role requires a valid Driver's License and Motor Vehicle Record (MVR) check, as operating a company vehicle is an essential responsibility in this position. Employment with ISS/Guckenheimer may be contingent upon successful completion of a background check and, where appliable, a drug and/or alcohol screening, in accordance with applicable laws and Company requirements.