Maintenance Manager

BNE Real Estate Group is seeking an experienced Maintenance Manager (onsite/live-on position) to act as the operational leader for the community's daily maintenance function, ensuring the asset consistently meets ownership and management objectives.

Responsibilities

• Direct and perform day-to-day maintenance operations and allocate workload across the team
• Prioritize, track, and close work orders; support unit turns, emergency response, and preventative maintenance
• Coordinate materials, tools, and inventory flow; oversee vendors, bids, and quality standards
• Protect resident relations through timely communication and resolution, including appliance repair as needed
• Drive performance management of staff through scheduling, coaching, documentation, and accountability
• Direct the maintenance work of all maintenance employees
• Allocate and perform the necessary workload amongst all maintenance employees
• Determine the type of materials, supplies, machinery, equipment, and tools to be used, bought, and stocked
• Manage the flow and distribution of all materials and supplies
• Supervise and perform the completion of assigned maintenance service requests in a timely manner
• Complete a daily inspection of the property
• Perform maintenance work/tasks that can affect business operations including emergency repairs and turnovers
• Perform maintenance work/tasks that can have a significant financial impact including emergency repairs, turnovers, and capital expenditure projects
• Provide expert advice on the annual budget and capital expenditure projects to management
• Document any leaks, damage, debris, and security issues
• Document any maintenance concerns on available apartments, models, amenity spaces, and/or common areas
• Plan and coordinate the preventative maintenance program
• Plan and coordinate annual property inspections
• Inspect the quality of market-ready apartments
• Obtain and negotiate maintenance bids on behalf of management
• Coordinate the move-in and move-outs of all residents including scheduling and performing apartment inspections and resident orientations
• Supervise the work of 3rd party vendors and contractors
• Maintain excellent customer service with the residents and building staff
• Participate in the emergency on-call program
• Prepare and implement procedures and systems to ensure orderly, efficient workflow
• Ensure all administrative paperwork is accurate, complete, and submitted on a timely basis
• Respond and resolve resident concerns, complaints, and requests in a timely manner to ensure resident satisfaction
• Ensure the distribution of all company or community-issued notices (e.g., bad weather, emergency, etc.)
• Ensure proper response and handling of all community emergencies within company guidelines to minimize liabilities (e.g., criminal activity, employee/resident injuries, fires, floods, freezes, etc.)
• Handle employee complaints and grievances
• Use successful techniques to screen, hire, orient, and train new personnel
• Ensure efficiency of staff through ongoing training, instruction, counseling, and leadership
• Plan weekly/daily office staff schedules and assignments
• Administer action plans consistently and on a timely basis regarding performance problems; document appropriately and communicate with supervisor, Human Resources, and terminate properly when necessary
• Provide support to staff to encourage teamwork and lead as an example in creating a harmonious environment
• Ensure all administrative processes involving personnel are handled on a timely basis (e.g., performance evaluations, salary reviews, time sheets, change of status forms, etc.)
• Learn and ensure compliance with all company, local, state, and federal safety rules
• Ensure that unsafe conditions are corrected in a timely manner
• Follow a "safety first" principle

Requirements

• High school diploma or equivalent
• 3+ years' experience in property management
• Strong interpersonal and verbal skills; strong customer service orientation
• Proficient in computer programs, including Microsoft Office and Yardi
• Ability to work with minimal supervision; well organized with excellent time management skills
• An in-depth knowledge of all rules, regulations, and laws regarding property management
• Maintain regular and punctual attendance
• Work overtime hours as required to complete assignments/projects; travel overnight as required
• Work in cold/hot/dusty/loud environments
• Comply with all company policies and procedures; professional image

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear
• Required to stand and walk
• Must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds
• Specific vision abilities required include close vision, distance vision, and ability to adjust focus

Pay

Competitive salary reflective of $70-75,000 annually (based on experience), bonus eligible, and includes a unit.

Benefits

• Medical, Dental, and Vision coverage options
• 401(k) with company match
• Life Insurance
• Paid Time Off and Holidays (offered after 90 days of employment)