Maintenance Manager

Company Overview

Balfour Beatty Investments is a global infrastructure investor operating in the UK, US, and Canada. Over the past 15 years it has become one of the largest investors in the PPP industry, with a portfolio of more than 60 projects worldwide, predominantly in the UK and US. The company emphasizes safety, sustainability, and core values of Integrity, Teamwork, Excellence, and Respect. Employees are supported through development, training, mentoring, and a comprehensive benefits package.

About the Role

The Maintenance Manager directs and oversees a team of maintenance technicians and roads‑and‑grounds personnel within an assigned residential community. The role ensures work meets company standards of quality, workmanship, and customer service for change‑of‑occupancy maintenance, resident service requests, and property work orders, while maintaining full compliance with Fair Housing requirements. The manager also oversees emergency and urgent work orders, coordinating with environmental and safety teams to ensure timely response, accurate documentation, and proper completion in Yardi.

Responsibilities

• Provide comprehensive management oversight across daily operations, financial reporting, inventory control, procurement, customer service, recruitment, training, development, and performance management for maintenance technicians, grounds personnel, and work‑order staff.
• Direct and support grounds and landscaping teams to maintain property curb‑appeal standards.
• Oversee performance and quality of work performed by technicians across plumbing, sewer lateral, electrical, HVAC, drywall, painting, fencing, glass and screen repair, roofing, siding, doors, trim, tile, flooring, stair and railing repair, locksmith services, cabinetry, and countertop work.
• Train, coach, and supervise employees on safety practices, lockout/tagout procedures, PPE use, and other workplace safety requirements.
• Organize and assign work orders to meet response times, quality standards, and customer‑service expectations.
• Track and report key work‑order metrics (response times, completion rates, data accuracy) to support continuous improvement.
• Coordinate with Environmental Specialists, vendors, and staff to ensure safe, timely, and compliant completion of environmental‑related work orders, including documentation of notes, photos, and attachments.
• Prepare and compile reports on environmental work orders, home histories, response times, completion metrics, and trend analyses.
• Oversee ordering and procurement of maintenance supplies; ensure Safety Data Sheets (SDS) are current and accessible.
• Maintain OSHA logs and ensure all safety documentation remains current and compliant.
• Ensure company standards are met for emergency, urgent, routine, and preventive maintenance service requests.
• Manage the Comprehensive Facilities Management Process, adhering to procedures for service requests, preventive and scheduled maintenance, and follow‑up actions.
• Manage preventive maintenance program for HVAC systems, equipment, building and grounds infrastructure, including pools, water parks, and playgrounds.
• Enforce safety and housekeeping standards in alignment with the ZERO Harm Journey Plan, promoting a culture of safety and accountability.

Requirements

• High School Diploma or GED required; college courses, technical school training, and relevant trade certifications/licenses strongly preferred.
• Minimum three years of property management or maintenance operations experience.
• Minimum one year of supervisory or team‑leadership experience.
• Comprehensive knowledge of all phases of property and facilities management.
• Ability to exercise sound judgment in assigning, directing, and evaluating work.
• Strong understanding of OSHA regulations and safety‑compliance requirements.
• Effective written and verbal communication skills with strong interpersonal abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Experience with Yardi property‑management software preferred.
• Availability for night and weekend emergency call duty as needed.
• Understanding of work‑order classifications, environmental compliance, and emergency response procedures.
• Proven project coordination and communication skills for collaboration with environmental, safety, and operational teams.
• Valid state‑issued driver’s license and safe driving record.

Physical Demands

Regularly use hands to manipulate tools, machinery, equipment, supplies, and office equipment. Frequently stand, reach with hands and arms, climb, balance, and stoop. Sit and stand to perform clerical work. Regularly lift and move equipment and supplies ranging from 50 lb to 75 lb.

Work Conditions

Work is performed in a maintenance/machinery environment within a residential property. The employee frequently interacts directly with staff members, DoD partners, vendors, and residents during the workday.

Benefits

• Discretionary bonuses
• Medical and Dental Insurance
• Health, Flexible Spending, and Dependent Care Accounts (effective 1st of the month following employment)
• Company‑paid life insurance
• 401(k) plan with employer matching
• Robust PTO including sick leave, floating holidays, vacation, and personal days
• 2 volunteer days per year
• Company‑paid short‑term and long‑term disability, parental leave
• Additional flexible benefits