Maintenance Manager

Company Overview

Balfour Beatty Communities is dedicated to delivering quality communities people are proud to call home. The culture of caring drives every aspect of the business, emphasizing sincerity, empathy, and creativity in serving residents, partners, and each other.

Benefits

• Discretionary bonuses
• Medical and Dental Insurance (effective the 1st of the month following employment)
• Health, Flexible Spending, and Dependent Care Accounts
• Company‑paid life insurance
• 401(k) plan with employer matching
• Robust PTO including sick leave, floating holidays, vacation, and personal days
• 2 volunteer days per year
• Company‑paid short‑term and long‑term disability, parental leave
• Additional benefits not listed

About the Role

The Maintenance Manager directs and oversees a team of maintenance technicians, as well as roads and grounds personnel, within an assigned residential community. The role ensures work meets company standards of quality, workmanship, and customer service for change‑of‑occupancy maintenance, resident service requests, and property work orders, while maintaining full compliance with Fair Housing requirements. The manager also oversees emergency and urgent work orders, coordinating with environmental and safety teams to ensure timely response, accurate documentation, and proper completion in Yardi.

Responsibilities

• Provide comprehensive management oversight across daily operations, financial reporting, inventory control, procurement, customer service, recruitment, training, development, and performance management for maintenance technicians, roads and grounds personnel, and work order staff.
• Direct and support grounds and landscaping teams to maintain property curb‑appeal standards.
• Oversee performance and quality of work performed by maintenance technicians across plumbing, sewer lateral, electrical, HVAC, drywall, painting, fencing, glass and screen repair, roofing, siding, doors, trim, tile, flooring, stair and railing repair, locksmith services, cabinetry, and countertop work.
• Train, coach, and supervise maintenance employees on safety practices, lockout/tagout procedures, PPE use, and other workplace safety requirements.
• Organize and assign all work orders to meet response times, quality standards, and customer service expectations.
• Track and report key work order metrics (response times, completion rates, data accuracy) to support continuous improvement and accountability.
• Coordinate with Environmental Specialists, vendors, and maintenance staff to ensure safe, timely, and compliant completion of environmental‑related work orders.
• Verify that each work order meets environmental requirements and includes complete documentation (technician notes, photos, attachments).
• Prepare and compile reports on environmental work orders, including home histories, response times, completion metrics, and trend analyses.
• Oversee ordering and procurement of maintenance supplies; ensure Safety Data Sheets (SDS) are current, accessible, and compliant.
• Prepare and maintain OSHA logs; ensure all safety documentation remains current and compliant.
• Ensure company standards are met for emergency, urgent, routine, and long‑term preventive maintenance service requests.
• Manage the Comprehensive Facilities Management Process, adhering to procedures for service requests, preventive and scheduled maintenance, and required follow‑up actions.
• Manage the preventive maintenance program for HVAC systems, equipment, building and grounds infrastructure, including pools, water parks, and playgrounds.
• Enforce safety and housekeeping standards in alignment with the company’s ZERO Harm Journey Plan, promoting a culture of safety and accountability.

Requirements

• High School Diploma or GED required; college courses, technical school training, and relevant trade certifications/licenses strongly preferred.
• Minimum three years of property management or maintenance operations experience.
• Minimum one year of supervisory or team leadership experience.
• Project management experience is desirable.
• Comprehensive knowledge of all phases of property and facilities management.
• Ability to exercise sound judgment in assigning, directing, and evaluating work.
• Strong understanding of OSHA regulations and safety compliance requirements.
• Effective written and verbal communication skills with strong interpersonal abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Experience with Yardi property management software is preferred.
• Availability for night and weekend emergency call duty as needed.
• Strong understanding of work order classifications, environmental compliance requirements, and emergency response procedures.
• Proven project coordination and communication skills for collaboration with environmental, safety, and operational teams.
• Valid state‑issued driver’s license and safe driving record.

Physical Demands

• Regular use of hands to manipulate tools, machinery, equipment, supplies, and office equipment.
• Frequent standing, reaching with hands and arms, climbing, balancing, and stooping.
• Sitting and standing for clerical work.
• Regularly lifting and moving equipment and supplies ranging from 50 lb to 75 lb.

Work Environment

• Work performed in a maintenance/machinery environment within a residential property.
• Frequent interaction with staff members, Department of Defense partners, vendors, and residents.