Maintenance Engineer

Essential Duties and Responsibilities

• Patrols the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions.
• Maintains order in the hotel, dealing with the welfare of guests, coordinating expedient response to emergency conditions such as fire, safety hazards, and threats to life and/or property in a calm, rational and persuasive manner.
• Inspects equipment, troubleshoots malfunctions, and conducts routine maintenance.
• Servicing and replacing old or faulty equipment.
• Removing old equipment and installing new machines.
• Providing technical support and training on new equipment.
• Be familiar with all applicable laws and codes to ensure proper compliance.
• Memorizes and monitors life safety system including accurate layout of entire building, locations of standpipes, fire extinguishers, completes alarm reports, and checks and reports any pertinent information from each shift.
• Provides accurate information to inquirers for directions and hours of operations.
• Assists guests with door lock and in-room safe problems.
• Responds to guest complaints, conducts research to develop the most effective solutions.

Qualifications

• Must have a high school diploma or equivalent.
• Minimum 1 year of customer service experience required, hospitality industry preferred.
• Should be able to work independently and with minimum supervision.
• Excellent customer service skills.
• Ability to read, write, and speak effectively in English in order to communicate with guests and team members.
• Have a strong attention to details.
• Must be able to multi-task.
• Must be a team player.