Maintenance Dispatcher

About the role

The Maintenance Dispatcher is a crucial position at Nashville International Airport (BNA), supporting the maintenance department and ensuring prompt responses to repair requests.

Responsibilities

• Distributes hot work permits and red tag impairments and coordinates fire system operations with contractors and maintenance teams as required.
• Answers emergency calls and coordinates repairs when necessary.
• Responds to phone calls, records information, and creates work orders requests.
• Captures and analyzes daily, weekly, monthly, and quarterly metrics of work orders as directed by the supervisor.
• Enters assets in the work order system upon acquisition or removal from service.
• Controls the distribution of building keys to contractors and staff, reporting keys not returned promptly.
• Notifies proper authorities regarding fire system impairments.
• Coordinates authorization to get the escalator back in service.
• Routinely develops, tracks, and updates escalators and elevators up/down times, including contractor response times.
• Reminds contractors of safety and security requirements.
• Dispatches maintenance personnel during emergencies.
• Adjusts the fire alarm system to prevent false alarms and distributes the proper job tags for on-site notifications.
• Inspects airport facilities and creates work orders to address deficiencies.
• Follows up with maintenance personnel and requesters.
• Establishes and maintains working relationships with customers.
• Supports the airport's commitment to its culture and values, including Respect, Integrity, Service, and Excellence (RISE).
• Maintains regular and on-time attendance.
• Follows all safety regulations.
• Performs other duties as assigned.

Qualifications

• H.S. Diploma
• One (1) year of customer service experience
• Driver's license
• Secure ramp driving certification within 90 days of hire
• Associate's degree in business or a related field of study preferred
• Two to four (2-4) years of dispatch, radio communication, customer service, or related experience