Maintenance

About the role

The purpose of a Maintenance Attendant is to perform routine property and equipment repairs and preventative maintenance, monitor utilities, and assist in ensuring the safety of guests and associates in compliance with all corporate and brand standards and all federal, state, and local laws.

Responsibilities

• Responds in a courteous and timely manner to all guests’ questions, complaints, or requests.
• Performs maintenance and repair work on the interior and exterior of the building, hotel rooms and contents, laundry and kitchen/refrigeration equipment, lighting, heating/air conditioning (HVAC), ventilation, water treatment systems, and swimming pools.
• Conducts inspections for Preventative Maintenance needs.
• Maintains security of inventory such as tools, supplies, equipment, furniture, televisions, etc.
• Replenishes supplies in a timely and efficient manner, minimizing waste and ensuring equipment is prepared and operational for the next shift.
• Completes assigned work orders in a timely manner and within specifications.
• Records and reports completed repairs and items that require further attention.
• Maintains regular attendance, is consistently on time, and observes prescribed work, break, and meal periods in compliance with standards.
• Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
• Performs any other duties as requested by supervisor.

Qualifications and Requirements

• A high school diploma or general education degree (GED) and six months to one year of related experience and/or training; or equivalent combination of education and experience.
• Working knowledge of carpentry, plumbing, electrical work, painting, HVAC work, and masonry.
• Ability to work nights, weekends, and holidays.

Competencies

• Demonstrates a high QUALITY of work: Demonstrates accuracy and thoroughness. Monitors own work to ensure quality. Provides the best possible service to clients and customers.
• Demonstrates acceptable PRODUCTIVITY standards: Meets or exceeds productivity standards. Produces adequate volume of work efficiently in a specific time.
• Demonstrates Excellent CUSTOMER SERVICE SKILLS: Responds to requests for service and assistance. Demonstrates the desire and ability to provide high quality service to both internal and external customers. Solicits customer feedback to improve service.
• Demonstrates INITIATIVE: Asks for and offers help when needed. Includes appropriate people in decision-making.
• Demonstrates ACCOUNTABILITY for their job performance: Takes responsibility for own actions. Performs work with little or no supervision; works independently. Can be relied upon regarding task completion and follow up.