Maintenance

About the role

The Service Technician Support, Level 2 is an Intermediate / Journey Level maintenance technician. This position performs a broad range of complex repairs with minimal supervision. Primary focus is on core maintenance, troubleshooting, and intermediate repairs. We are dedicated to fostering an inclusive workplace where everyone feels valued. Beyond recruitment, we continuously refine our workplace practices to support our employees’ growth and success. We are also proud to support Environmental, Social, and Governance (ESG) initiatives across all Bridge properties and offices.

Responsibilities

• Diagnosing and repairing HVAC units, household appliances (fridges, stoves, dishwashers), and electrical systems
• Performing a range of plumbing repairs, such as repairing faucets, toilets, and drains
• Handling "make-ready" duties and inspecting vacant units for rent-readiness
• Providing technical direction to Level 1 staff
• Participating in on-call rotations for after-hours emergencies
• General grounds maintenance and repairs, such as cleaning common areas and assisting with trash removal, curb painting, etc.
• Follow company safety procedures and appearance standards

Requirements

• Previous experience (usually 1–3 years) with Intermediate knowledge of plumbing, electrical, and HVAC
• Strong quality and deadline orientation
• Frequent bending, lifting, walking, standing, and outdoor work
• Emergency/weekend support is required
• Ability to lift 50 lbs

Qualifications

• EPA certification Type I, II, or Universal
• CPO preferred in some portfolios
• High school diploma; trade school or some college
• Bilingual communication ability where useful for the properties

Skills

• Communication Skills: Ability to explain technical issues and next steps to residents in simple, clear language; Interdepartmental communication with leasing teams to update them on apartment turnover and service request status; Communicate directly with residents during emergency calls and appropriately respond to on-call scenarios independently.
• Technology Skills: Use of work order software (e.g., SmartRent) to document service request status, review repair histories, and track inventory; Proficiency with HVAC diagnostic tools, pressure gauges, and charging equipment; Understanding and troubleshooting digital, programmable thermostats; Using digital tools for basic troubleshooting, such as electronic multimeters for checking voltage.

Benefits

• Full Insurance benefit suite including Medical Insurance, Dental Insurance, Vision Insurance, Critical Illness Insurance, Accident Insurance, and Short Term Disability.
• Company paid Life Insurance (option to buy additional available) and Long-Term Disability.