Maintenance Agent, Smoky Mountains

About the role

AvantStay is seeking an experienced Maintenance Agent to ensure property maintenance meets company and legal standards. Key responsibilities include troubleshooting and fixing issues, conducting home improvements, and maintaining supplies.

Responsibilities

• Partner with local teams to complete maintenance requests
• Perform maintenance tasks such as repairing furniture, unclogging drains, painting, and replacing broken items
• Prioritize and resolve maintenance issues for guest arrival homes
• Document maintenance and billing details in a task management system
• Maintain supplies in storage such as tools, furniture, lamps, space heaters, and fans
• Assist in onboarding new properties, performing maintenance, and installing basic security components
• Move heavy objects and stand for extended periods

Requirements

• A minimum of 2-3 years of experience in general property maintenance
• A current driver’s license and proof of automobile insurance
• Reside within a short drive of properties in Sevierville, Tennessee, USA; Gatlinburg, TN, USA; or Pigeon Forge, TN, USA

Qualifications

• Understanding of all home upkeep tasks and knowledge of electrical, plumbing, pool, HVAC, and landscaping work
• Troubleshooting and problem-solving skills
• Great communication skills and the ability to think on your feet
• A perfectionist attitude and attention to detail
• Tech-savviness to troubleshoot home technology issues and navigate apps for documentation
• Ability to lift heavy objects
• Self-sufficiency and independent job completion
• Own tools
• Vehicle access within 20-30 minutes of properties
• Flexible weekend and holiday availability

Benefits

• $25/hr company pay rate
• Generous company-sponsored insurance (medical, dental, vision, life, etc.)
• Flexible paid time off
• Complimentary and discounted stays at AvantStay properties
• Pre-tax retirement savings plans via Betterment
• Paid parental leave
• Fitness reimbursement
• Cell phone reimbursement
• Mileage reimbursement

Pay

$52,000 - $52,001 annually

Schedule

Hands-on, in-market presence required