Maintanance Engineer

Job Essentials

• Respond and attend to guest repair requests.
• Adhere to quality expectations and standards.
• Communicate with guests/customers to resolve maintenance issues with little to no supervision.
• Manage guest requests, inquiries, and complaints promptly and completely.
• Ensure follow up with guests are performed in a timely manner to maintain a high level of guest satisfaction and quality service.
• In the event of dissatisfaction, negotiate compromise in accordance to the “Make it Right” established guidelines.
• Perform preventative maintenance, to maintain the upkeep of the property, both inside and out.
• Document each day’s activities and problems that occur are communicated to the other shifts using approved communication programs and standards.
• Safely perform highly complex repairs of the physical property, electrical, plumbing and mechanical equipment, air conditioners, refrigeration and pool heaters - ensuring all methods, materials and practices meet company standards and Local and National codes.
• Troubleshoot and perform repairs on all types of equipment (e.g., pump and motor replacement), plumbing (e.g., plunge toilets and unclog drains), electrical equipment including lamps, air conditioners, HVAC equipment, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and program TV's.
• Use the Lockout/Tagout system before performing any maintenance work.
• Follow proper Hotel safety policies and procedures and use safety equipment as needed to ensure the safety of all team members during each shift.
• Report all accidents and injuries in a timely manner.
• Report any maintenance problems, safety hazards, and properly store flammable materials.
• Ensure work area is clean and clear of standing water, debris or any objects that can obstruct the job duties from being performed safely, efficiently and effectively.

Qualifications

• High School or equivalent.
• At least one (1) year of related general repair experience is preferred.

Physical Demands

• Movement, lifting, carrying, pushing, pulling, placing objects weighing less than or equal to 50 pounds without assistance and heavier lifting or movement tasks with assistance.
• Moving up and down stairs, service ramps, and/or ladders.
• Reaching overhead and below the knees, including bending, twisting, pulling, and stooping.
• Standing and walking for an entire shift.