Mainframe Monitoring Specialist (Night Shift, Thur-Mon)

About the role

The Mainframe Monitoring Specialist will monitor and support multiple mainframe systems and peripheral devices, diagnose and resolve complex issues, and coordinate with vendors and facilities personnel.

Responsibilities

• Maintain high mainframe uptime across multiple national support centers.
• Monitor and support mainframe systems and peripheral devices, including CPUs, DASD, virtual tape systems, cloud storage, coupling facilities, and network hardware.
• Identify, diagnose, and resolve complex system, network, and hardware issues in real time.
• Analyze and troubleshoot problems using system dumps, logs, and performance data.
• Coordinate with software teams and vendors to resolve application and z/OS operating system issues.
• Create and update technical documentation, including charts, graphs, floor plans, CAD drawings, procedures, and specialized reports.
• Attend facilities planning and coordination meetings with building management and security stakeholders.
• Install and uninstall IT equipment; provide status updates on unfinished installations and complete related change tickets.
• Prepare work orders for facility modifications for network or hardware installations.
• Recommend cabling and hardware placement; develop installation plans for review.
• Support open systems environments using ITSM best practices.
• Provide oral status reports to management on system problems, outages, and resolutions.
• Plan, coordinate, and oversee multi-vendor preventive maintenance, remedial service, and system software testing.
• Reset systems, perform IMLs and IPLs before and after maintenance activities.
• Train other IT Specialists in problem resolution, maintenance planning, and proper documentation procedures.
• Update problem and change control records using ServiceNow (SNOW).
• Cook up secure data center access for vendors in partnership with OPSS personnel.

Requirements

• Experience supporting large scale mainframe environments and associated peripheral devices.
• Strong knowledge of z/OS MVS, JES3, MIM, Top Secret, and mainframe attached storage technologies.
• Demonstrated ability to analyze systems dumps, logs, and performance data.
• Ability to diagnose and resolve complex hardware, software, and network issues under time critical conditions.
• Experience using ServiceNow (SNOW) or comparable ITSM ticketing tools.
• Ability to create technical documentation, diagrams, and reports.
• Ability to coordinate with vendors, facilities, and internal support groups.
• Fixed shift work in a 24x7 environment, including holidays and inclement weather conditions.
• Clear written and oral communication to management.

Qualifications

• To be successful in this role, candidates must have experience supporting large scale mainframe environments and associated peripheral devices.
• Strong knowledge of z/OS MVS, JES3, MIM, Top Secret, and mainframe attached storage technologies.
• Demonstrated ability to analyze systems dumps, logs, and performance data.
• Ability to diagnose and resolve complex hardware, software, and network issues under time critical conditions.
• Experience using ServiceNow (SNOW) or comparable ITSM ticketing tools.
• Ability to create technical documentation, diagrams, and reports.
• Ability to coordinate with vendors, facilities, and internal support groups.
• Fixed shift work in a 24x7 environment, including holidays and inclement weather conditions.
• Clear written and oral communication to management.

Skills

• Familiarity with FICON directors, coupling facilities, and mainframe cloud storage technologies.
• Experience with CAD tools for facility layout and planning.
• Knowledge of IT service management best practices (ITSM, ITIL).
• Experience coordinating large scale maintenance, vendor support, and multi team operations.
• Experience supporting open systems environments (servers, storage, network equipment).
• Ability to produce detailed technical installation plans, work orders, and specialized reports.

Benefits

N/A

Pay

$62,900.00 - $139,300.00

Schedule

Fixed shift work in a 24x7 environment, including holidays and inclement weather conditions.