Main Banker

Responsibilities

• Maintains accuracy and security of assets assigned to the bank.
• Provides Fill/Credit Services for TGs, JP payout and re-supply for slots, kiosks and slot booths.
• Verifies and accepts drop funds from Soft Count.
• Prepares daily external bank deposits.
• Serves as central consolidation point for funds and paperwork for imprest banks & booths.
• Maintains assigned bank in a neat, organized, and professional manner.
• Affords support services to Box Office Supervisor by assisting guests with distribution of event tickets.
• Issues redemptions to guests cashing in points.
• Verifies contents and accepts responsibility of the bank.
• Makes cash-buys utilizing the correct procedure.
• Reports any system issues to the Manager.
• Maintains knowledge of property information, including memorabilia.
• Greets and assists guests regarding services and information and provides superior guest service.
• Affords support services to frontline cashiers with requests from guests as to comps, promotions, research and adjustment of points, as well as assistance in Patron Management operations.
• Works frontline as needed during high volume periods.
• Breaks other banks when needed.
• Maintains and conducts inventory of Encore Club supplies (card stock, ribbons, brochures BOCA Tickets, Gifts, etc.). Maintains brochure racks.
• Upon direction of Shift Manager brings up required supplies.
• Runs, reviews and corrects Bad Zip, New Member, Promotional and other essential reports as directed by Shift Manager.
• Ensures that current promotional, marketing collateral and Promo Book is current, updated and on hand.
• Updates “Daily Board” with that day’s events and promotions.
• Handles the Double-Platinum Window and Ticket Sales during the shift.
• Assists Box Office on show days.
• Assists with motorcoach manifests and greeting as directed by Shift Manager.
• Maintains spirit of Hard Rock and keeps workstation in neat, organized fashion.

Qualifications

• Must possess excellent communication, organizational and analytical skills.
• Must be very detailed oriented.
• Must project a professional and positive image.
• Must have a high level of energy.
• Excellent interpersonal skills.
• Ability to deal with people in a manner that shows sensitivity, tact, and professionalism.
• Ability to communicate clearly and effectively with all Hard Rockers and guests.
• Ability to understand and promulgate written memos, instructions, regulations.
• Excellent telephone skills required.
• Ability to function with minimum supervision and make effective decisions during the shift.
• Ability to work a flexible schedule, including weekends and holidays.
• Must have basic mathematical skills. Must be able to add, subtract, multiply and divide in all units of measure.
• Ability to balance shift and cage.
• Data entry and typing skills preferred.
• Must possess basic computer skills and knowledgeable with casino computer systems, Microsoft applications, and timekeeping programs.