Main + Abbey Food Server Full Time

About the role

Hard Rock Hotel & Casino Sioux City is an award-winning gaming destination with more than 675 slot machines, live table game action, first-class amenities, and heart-pounding entertainment. The property’s Hard Rock Hotel is a AAA Four Diamond rated hotel; a distinction which only five percent of the more than 28,000 properties approved by AAA achieve. Complementing the hotel and casino are three bars and two restaurants including Fuel American Grill and Main + Abbey, a AAA Three Diamond rated restaurant. Putting the ‘Rock’ in ‘Hard Rock’, guests are invited to experience the legends of music by exploring Hard Rock’s expansive memorabilia collection with iconic pieces from SLASH to Johnny Cash! The Food Server provides table service to restaurant patrons by taking orders for food and beverages, delivering orders to the table, and ensuring that patrons have a pleasant dining experience.

Responsibilities

• Greets guests on arrival and regards on departure in a warm and inviting manner
• Informs special menu items to customers and takes orders according to customer specifications, demonstrating salesmanship with complete menu and product knowledge
• Promotes brands and products to increase sales and answers questions regarding the menu
• Utilizes point of sale equipment to enter orders for kitchen personnel
• Cleans and sanitizes food service equipment used to prepare and serve menu items
• Delivers food and drinks orders to guests and ensures satisfaction through food quality checks
• Responds to guest needs and complaints by providing appropriate solutions
• Collects plates and clears the table as customers finish their meals
• Maintains up-to-date knowledge of daily menus and prices
• Interacts with guests to maintain great guest relations and provide opportunities for loyalty
• Replenishes necessary supplies, such as salt/pepper shakers, condiments, etc.
• Ensures and maintains cleanliness and orderliness of workstation
• Communicates to management in a timely fashion any guest compliments or complaints
• Performs general upkeep and cleaning duties, such as mopping floors, wiping countertops, cleaning food prep areas, rolling silverware, etc.
• Performs other related duties as assigned

Requirements

• High school diploma or equivalent
• 6 months prior work experience preferred
• Physical requirements: stand for duration of shift; frequently required to sit or stand; walk; use hands to finger, reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
• Required to transport food trays or plates, which may weigh up to 50 pounds.
• May be required to work long hours, including nights, weekends, and holidays.
• Noise level in the work environment is usually moderate to loud.
• Work environment may vary in levels of crowds, noise, and smoke, depending on the assigned station and customer volume.

Skills

• Excellent verbal and written communication skills
• Excellent customer service and interpersonal skills
• Detail-oriented and thorough with strong organizational and time management skills
• Ability to work under stress in a fast-paced environment
• Knowledge and ability to operate point-of-sale systems
• Knowledge of wines, alcohol, and food
• Thorough knowledge of menu items