Mailroom Operations Associate

About the role

You will play a key role in ensuring smooth and compliant handling of incoming mail, documents, and checks for our client. This position combines mail processing, document preparation and scanning, checking processing in a fast-paced, deadline-driven environment where accuracy and attention to detail matter.

Responsibilities

• Receive, open, sort, prep, and scan incoming mail and documents.
• Prioritize work based on operational requirements and established service levels.
• Ensure all mail is processed accurately and in accordance with client and company procedures.
• Absorb documents for scanning (removing staples, repairing pages, batching).
• Prepare documents for scanning (removing staples, repairing pages, batching).
• Process checks and related financial documents according to established procedures.
• Support deposit preparation and reconciliation activities.
• Ensure compliance with all security, handling, and audit requirements.
• Operate scanners, and other mailroom equipment to digitize documents.
• Maintain supply inventory and flag replenishment needed.
• Support teammates during peak volume and communicate issues promptly.
• Keep the mailroom clean and organized.

Requirements

• High school diploma or equivalent
• Strong organizational, time management, and attention to detail skills
• Ability to lift/move packages up to 30 lbs. and stand for extended periods
• Basic computer skills (e.g., Microsoft Office, email)
• Clear verbal and written communication skills
• Comfort working in a fast-paced, deadline-driven environment

Qualifications

• Previous mailroom, document processing, records management, or banking operations or administrative experience
• Familiarity with scanners, copiers, or other document-processing equipment
• Experience in a regulated or compliance-focused environment

Skills

• Strong organizational and time management skills
• Attention to detail
• Basic computer skills
• Clear verbal and written communication skills
• Ability to lift/move packages up to 30 lbs. and stand for extended periods

Benefits

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Pay

The hourly rate for this position is between $18.00 – $19.50 per hour depending on the experience and other qualifications of the successful candidate.

Schedule

Monday through Friday, 8am-5pm EST (occasional overtime on heavy delivery days).