Mailroom Clerk

Objective

Centralized mailroom day to day functions handling intake, processing and distribution of incoming mail received via Fed Express, UPS, USPS, GLS received at our corporate office, process outgoing mail and imaging documents.

Essential Job Functions

• Maintains confidentiality
• Develops and implements relationship strategies, satisfying customer needs with high touch customer service levels
• Utilizes organizational skills and technology to ensure all mail needs are met
• Communicates well verbally and in writing with any and all internal and external communications
• Uses such office equipment as telephone, computer terminals, copiers, scanner and FAX machines
• Sits and stands for extended time periods
• Receives, processes and routes all incoming mail
• Upon notification from the receptionist for deliveries from Fed Ex, UPS, USPS, GLS or Courrier all mail will be sorted
• Fed Ex & UPS will be logged (*) and delivered to Post Closing, Servicing and Finance/Accounting
• GLS, Courrier and Title Company packages are delivered to Post Closing(*)
• Logged Collateral packages and Trailing Documents received are imported into Encompass with received date via batch update
• Post Closing mail will be opened, staples removed and replaced with binder/paper clips to keep documents organized
• Mail received for remote employees will be contacted for alternative delivery options either to be delivered internally at corporate or shipped to their requested address
• Standard mail is reviewed, sorted and delivered to the appropriate departments one to two times a day
• Notify IT for equipment returns received
• Insurance mail - open all
• For action required mail deliver to Loan Servicing the following:
• Cancellation policy
• Check 30-day notice
• Warning Property Tax
• Ensure all Fed Ex packages are placed in the designated pick-up area located on the 1st floor no later than 400 PM
• For bulk items mailed by IT or Marketing these items should be placed in the designated pick-up area located on the 1st floor no later than 400 PM
• Process collected USPS outgoing mail by 430 PM and deposit in the outgoing mailbox located on the 1st floor this also includes Manual fulfillment department needs as requested by Compliance, Loan Servicing which includes letters, refunds checks for the monthly California per diem refunds and/or refunds due to audits
• Scan documents to individuals upon receipt and confirming if original needs to be maintained
• Compliance - Kindra Burton
• Legal - Aimee Eller
• Human Resources - Multiple recipients
• HECM - Steven Holguin
• Assist Post Closing Trailing Doc & Collateral with document imaging
• On occasion it may be required to delivered packages to local Fed Ex drop off location

Equipment

• Telephone
• Computer terminals
• Copiers
• Scanner
• FAX machines

Physical Requirements

• Sits and stands for extended time periods
• Hearing and vision within normal ranges

Insurance Mail

• Open all

Action Required Mail

• Deliver to Loan Servicing the following:
• Cancellation policy
• Check 30-day notice
• Warning Property Tax

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Short-term Disability
• Long-term Disability
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)

Pay

USD $17.00/Hr.

USD $25.00/Hr.

Schedule

N/A